Canada Life Assurance Company
Recevez de nouvelles offres d'emploi et avis chaque semaine!

Avis des employés pour Customer Specialist chez Canada Life Assurance Company

Intitulé du poste
Customer Specialist16 avis
Lieu
Canada16 avis
16 avis correspondant à votre recherche
Voir les 679 avis
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Joined London Life when it was still London Life in 1987, then we bought Prudential around 1996. Culture changed a bit then. Around 2000 Great West Life bought London Life and then again, company culture changed a bit. Later on Canada Life came aboard and another cultural change happened, but it was certainly not monotonous
Avez-vous trouvé cet avis utile?
Réponse officielle de Canada Life Assurance Company
16 juin 2020
Thank you for taking the time to write a review. We really appreciate you highlighting your positive experience at work!
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I love working at this company, I have learnt so much and they have provided me with very great opportunities to expand my own skills. I have learned to take inbound calls and taking care of customers' privacy along with helping them in creating online accounts, navigate the customer through their account and assist them to learn more about their benefit. Manage all Tasks under to do and complete list. Highly Satisfactory response to the customer’s problems and queries.
Avez-vous trouvé cet avis utile?
Réponse officielle de Canada Life Assurance Company
8 avril 2020
Thank you very much for taking the time to write a review, we really appreciate it!
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Fast paced, 1st call resolution, client focused, results driven, rewarding career, respectful employer with high levels of employee satisfaction and engagement.
Points positifs
Custom benefits, flexable work schedule.
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Salaries and benefits are great, but they are mostly to mitigate the side effects of a super stressful job culture. Even when the calls with clients are not super stressful, the expectations of productivity and efficiency override your quality. The biggest dominating factor is your attendance and sick days, this dominates all other elements. So heaven forbid you get sick (which you will there), or have a disability!
Avez-vous trouvé cet avis utile?
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I wouldn't recommend working here. Hard to move up in the company. Decent money but not amazing, better than minimum wage. Very stressful having to be on the phone all the time.
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Lack of support from leadership and very vindictive environment. Resources not always accurate or readily available, makes it difficult to do job. Good benefits available but for additional cost.
Avez-vous trouvé cet avis utile?
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Decent, although loud work environment. Too faced paced and busy to get to know co-workers at all. Outdated management style and software programs. Every change, and meeting is about improving customer experience, but never about their employees' work environment. Top management never around to see that they give too much authority to department managers.
Points positifs
Mostly day shifts
Points négatifs
See review.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
After working at company for 2 years I find that the best part of the job is your coworkers. This job can be fairly mental straining and have to be read to take a difficult callesr
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Management was very supportive and always provide great feedback for your own good. Always a fun place to work with pot-locks. motivational freebies whenever we get commendation from the clients which I have experience myself.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Would love this job back! I feel I could do alot better now that im not actin as a single mother of 5 kids ! I have better support, everyone there was extremely kinds and it was a pleasure to work there
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I'm new to the company but they offer lots of support to new employees. They have a great benefit and incentive package for all employees. Staff and management are always willing to answer questions and want you to succeed.
Points positifs
Lots of support in the CRS position.
Points négatifs
I had to sign a 2 year commitment to this particular job, so there is no advancement to other positions for two years.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Training is good, Employee's are treated well, working schedules are great. They have great compensation. I just wished they extend my contract and become permanent,
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The job it self is great if you love to del; with issues and a structured envirment,
You would handle calls, assist with invetigating claims and issues. Management is great and the work envirment is great.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
It was hard from day to day but that is what made it challenging. I enjoyed my coworkers and miss them. The hardest part was last day.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
My typical day at work is just providing information on insurance benefits to plan members and doing dental breakdowns on plans for dental providers. The most enjoyable part of my job is knowing that I was able to help a caller with a difficult issue and have a positive result, like having a large claim being paid. the hardest part of my job is having to tell a caller that their insurance will not cover a certain procedure after the claim has been declined.
My co-workers and team leader are great people to work with and for. Because our call centre is quite small, there is a lot of comeraderie, and there is always little events such as potluck lunches to boost the office morale.
Points positifs
activiites, such as potluck lunches, customer service appreciation week, good wages and excellent health and dental benefits
Points négatifs
having to work a late shift rotation, however, it is only once every 3 months, so it isnt that much of a problem
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I loved the team i worked with it was like another family, I learned a lot about medical and dental benefits.
Points négatifs
they closed our location
Avez-vous trouvé cet avis utile?