Canada Life Assurance Company
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Avis des employés pour Customer Service Representative chez Canada Life Assurance Company

Intitulé du poste
Customer Service Representative22 avis
Lieu
Canada22 avis
22 avis correspondant à votre recherche
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4,0
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Workplace is good, there are a lot of on site activities and amenities. benefits are good as well. chances to improve and progress your career are available.
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Réponse officielle de Canada Life Assurance Company
8 avril 2020
Thank you for taking the time to write a review. We really appreciate you highlighting your positive experience at work.
1,0
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only their own people will get permanent hired or help for any thing. I worked so many places before never had experience like this. Maybe I was alone brown person there. Not sure why. Some else had perfume and emailed me . He suppose to make sure before saying. They fire people so easily for any small mistake.
Points positifs
Timing 8 to 4, nice office n benefits
Points négatifs
parking, progress, fire u any minute
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5,0
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I would recommend anyone to this company.
Taking calls has its busy seasons and it is slow downs. We are currently working from home. Which is great but as any business work from home has its challenges.
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Réponse officielle de Canada Life Assurance Company
8 avril 2020
Thank you for taking the time to write a review, we really appreciate it!
1,0
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This company advertises that they value their customers and employees. Their motto is “ customers are the centre of what we do” This is incorrect, in the call centre and benefit payment office is all about stats. Quality does not matter it is about quantity. Constant overtime due to new systems that are not properly implemented which cause system shutdowns and errors. The management team is a joke, these managers are the equivalent of a high school popularity contest. Constant bullying of employees for stats and health issues. More employees are on stress leave/ short term disability than actually working. If you work in the call centre be advised that you cannot take any extra bathroom breaks, if you need to for any reason a drs note is required and you will have to pay back the time you used to use the washroom back to the company. However if you are stuck on a call after your shift, this is your own time and you will not be paid for it. If you can avoid it, do not get suckered into working at this place, the money is enticing however your mental health will take a serious decline.
Points positifs
None
Points négatifs
Benefits- expensive even though you work for an insurance company, management is terrible, constant harping on stats
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1,0
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If I could put a 0 star review I would have.
I have never been in such toxic/stressful environment in my life. This place is like junior high, you have grown adults talking behind other employees back, making up fake stories and crying over the smallest things.

Management is absolutely useless and treats their employees like children. It is very micromanaged as supervisors breathe down your neck all day. Everyone ends up going on short term disability because we were all stressed out from being there. The only good thing about the place is you do not work on weekends but it's barely worth the insanity you'll go through by being an employee there.
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3,0
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Working at Great West Life was a learning experience. I enjoyed all the additional training that was provided to me. My multi tasking came in handy. I enjoyed all my co workers.
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4,0
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One provides up to date information to members on the type of coverage they have with Great West Life. Whether it be dental, or medical.Employees are awarded bonuses quarterly based on the type of Customer Service provided.
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3,0
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Good place to start your career, just be careful with favoritism, hard to move up in the company even if you have the skills, its not what you know its who you know and if they like you. The company needs to focus on retaining there staff and working hard to promote within based on there skills. Overall the job is easy and the pay is fair for the work you are expected to do. Management can be OK to deal with it really depends on your department.
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5,0
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typical office work with team work
minimal managment overhead

flexible hours with good work balance

good benefits and pension plan

caf and gym on site
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3,0
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Work involved answering customer's financial questions over the phone. Mutual fund knowledge is necessary to provide good responses to queries. Reports were sent to customers if they asked for them.
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4,0
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Lots of training provided by the company
Advanced my knowledge of Microsoft software

The company would say one thing and then do something totally different

They would prepare some activities throughout the year.
Points positifs
Was steady work, great co-workers, learned many new things
Points négatifs
do not keep their word, forever changing leadership/team leader, no chance for advancement
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4,0
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GreatWest Life is pretty decent. Nice people, fair management in general. The thing one needs to ask oneself is whether or not you can go to work day in / day out and give potentially bad news on tough situations. If the answer is yes and you can desensitize without difficultly, indefinitely, great!! If not, this may not by the career path for you........
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3,0
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Excellent training in Wealth Management. 6 weeks, full days with very tough exams.
They time your breaks to the minute and you must take your breaks when they tell you to take them.

Leaders are not helpful.
Points positifs
Nice Christmas activities
Points négatifs
Too much pressure and control put on staff
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3,0
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great co-wokers, great hours, perfect location. Each department is different. local gym at head office for a great price. However the waiting list for parking is 10 plus years
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4,0
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A typical day at work would be answering questions for plan members in regards to their investments, changes to their investment allocation and reset passwords.
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4,0
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A typical day would involve servicing clients and other business partners with information regarding life insurance policies. I would assist with the understanding of policies and procedures so that clients better understood the product they owned. The atmosphere was that of a family, everyone on the team was willing to help each other succeed.
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2,0
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This place is okay if you have very little customer service experience, and are trying to build your resume. The salary is average, but the benefits are good. Management is nowhere to be found if you need support, they're more concerned with getting in their coffee breaks than coaching staff. The medical/dental training is interesting, but the job itself is very draining. Clients call and yell at you over their coverage and claims payments - and morale is very negative since management does nothing to create a more positive workplace. The bonuses were good until a new director was hired, then they made it almost impossible to get anything. If your performance is high, and you want to move to another area of the company, they will make it seem like you're not qualified because they want to keep you there to make their overall metrics look good comparable to other offices.
Points positifs
Lots of nice co-workers, benefits, fairly nice office
Points négatifs
Unskilled managers, late shift, low morale, old software
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2,0
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The people are what really make this place work. My sanity was kept in tact because of the wonderful coworkers I had.

Management on the other hand was poor at best. They often acted as they were making up rules as they went along. If you were liked by the management, you would receive perks...if you questioned them, you get demoted.
Points positifs
good benefits, good pay
Points négatifs
late shift rotation, bad management
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3,0
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Great place to work, claim entry and customer service on a daily basis. People were friendly and inviting, never a dull day while on the job. I would recommend this company to anyone!
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3,0
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Good people
I wasn't there long to get an idea of management

I wanted to try working at the insurance industry
Points positifs
co-workers
Points négatifs
location
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4,0
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Duties include the handling of client calls in a polite, professional and timely manner. As well as the knowledge to give out correct benefit coverage information on a variety of products and services, in order to answer client questions correctly, every time, the first time. Having a pleasant tone of voice is also very important in managing customer experiences, and making sure the clients are fully satisfied with the level of assistance they received. Through working in such an environment, I have developed a sense of patience that I have carried forward from the workplace into my personal life.
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