Avis des employés pour Claims Processor chez Canada Life Assurance Company
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Claims Processor28 avis
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Contribute to an exceptional customer experience by delivering our services in term of processing their claims accurately in a timely manner.
This company offers competitive compensation & benefits, a supportive workplace, a respectful environment regardless of who you are. They support thier employee to achieve both personal development and career goals. I love working here because they truly valued their employee.
The productivity/accuracy expectations are too high. They give you a 1 year trial to hit the goals. If you aren't hitting them they let you go, very stressful. They even let some people go before the one year was up if they fell too far behind. Only about half the people from my training class were kept after 1 year. You are still basically learning stuff after 3-4 months, so it's more like only 9 months to meet very high work expectations. Not much warning when they let you go, just take you into an office one morning and pack up your stuff for you. I received only one week of severance pay (the bare minimum allowed), and you won't be able to collect EI either, because it was a probationary contract. A very bad situation to be in after a full year of hard work. Pay was also mediocre ($14/hr) considering the amount of training and knowledge required for the job.
Friendly, nice staff and co-workers
Expectations too high
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Just recently left GWL as a claims processor and a co-worker was let go due to not meeting expectations. Stress of meeting their expectations was too much. When they took my co-worker to another office to meet with HR to let her know the news, they packed up her desk and handed everything to her in a plastic garbage bag. Very classy. 3 weeks of training and god help you if you struggle when you hit the floor. Weekly meetings about how poorly you are doing but as you improve it doesn't matter. It still isn't what they expect.
A typical day at work involved being isolated at a computer, in a cubicle, doing highly repetitive work. As a Claims Processor you are given sufficient training, however the practice time is not enough before you hit the floor. The computer systems are out of date, therefore searching for information is tedious which increases the chance of mistakes.I found the management condescending and witnessed a lot of passive aggressive talking down to employees who were not deemed "super stars". There is a quota to meet and quality expectations which reflect on your team, so they are constantly having meetings about your performance. This would be acceptable except for the weekly meeting in which they hand you a quality certificate ceremoniously in front of your other teammates, much in the same way a mother would give her favorite child a treat. I'm sure it's suppose to be positive but it feels demeaning and embarrassing.If you are okay with repetitive, uninspiring work and like to work alone than this job is okay. The job itself is much like working in a factory but with the front of a professional environment. The pay is average, but with all the deductions they rope you into, including their pricey insurance, which you can only opt out of during the month of May (unfortunate if you start after that), you end up making significantly less than your wage (approx $2/hr). Also you are not paid for your 1/2 hr of lunch and are expected to come in and make up time missed from Dr.'s appt's etc. (no big deal, just something to consider).The main building is beautiful and they take you - plus...
clean and professional environment.
patronizing management, low pay, factory like conditions, uninspiring work, company is stingy/tight pocketed.
A typical day involved sorting of claims and data entry.I learned about insurance benefits, and medical and dental coverageManagement was supportive and very hands on when it came to helping employees excel and in creating a stress free envioronmentCoworkers were outgoing and friendlyThe hardest part of the job was the monotonous nature of the workThe most enjoyable part of the job was the sense of accomplishment
lots of room for advancement, low stress environment
the monotonous nature of the work
A typical day at work was to get your claims from your drawer and key them in quickly and accurately.The management and my co-workers were very easy to work with.I enjoyed my time working with GWL.
make your own hours
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