A good start in IT, good training
IT consultant (Level 1) (Ancien employé) – Shawinigan, QC – 6 juin 2019
A typical day at work would mostly be resetting password and unlock user. Of course with the script to follow and within the allotted time. I learned that many companies do not sort their "LVL" of support the same way, at CGI a LVL 1 would very limited access. Basic troubleshooting and the most advances thing you could do is redoing a windows profile.
I was part of the social club also, but management did not like it cause i had to spend half my lunch break to participate and if the lines are too busy, you sometime have to make up for it with your break time.
There was a really good database, which i mean that anybody, even without IT experience could learn a lot and develop their IT skills along the way.
The hardest part of the job would be the pressure and monotony of restricted access. Even if you have the knowledge and skills, you cannot help the user because of the restricted access and had to pass it to another team.
The best part was the people, since i was part of the call center launch staff, we had a strong bond and even socializing outside of the workplace.
Good entry level training
Salary and opportunity for advancement