Management are not very good and don't understand that you have a life outside work. May have to work long hours with maybe a 30 minute break. Most of the employee that you work with work well and it makes up for the management.
Great place to begin working when you are just getting into the customer service field. Boston pizza is a hit or miss, some Managers are AMAZING and some are horrible... It is difficult to find a Boston Pizza where all of the management team is amazing but if you do it is a great place to work.