Fast paced working with constant client interaction
Officer, Customer Service (Employé actuel) – Calgary, AB – 27 janvier 2016
Highly confidential work which typically starts at 8.00 am every morning from Monday to Friday. Customers start instantly. We process all the request for passport, immigration, travel, police clearance etc.
Forms are checked, details verfied, entered in computers and all the documents related to various client requests is accurately verified and finalised.
Lunch time though being for 1 hour I normally finish lunch in 15 minutes as there are too many customers requiring assistance and the applications are only accepted between 8.00 am to 2.00 pm only and I try to ensure that there time is not wasted by calling them next day.
After 2.00 pm the reports are compiled, back office administration work needs to be completed and dossiers are created to be sent to Regional office in Toronto.
Entire admin work is computerised all the data, documents, finances, receipts are entered in computers each application wise.