Best Western
3,6 étoile(s) sur 5.
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Avis sur Best Western (catégorie Direction)

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Courte pause Temps mort Accueillir les clients Assurer un bon service
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I’ve worked for many brands and best western itself is a good brand but as a franchise it opens the door for a lot of owners/management groups that can be cruel or unfair. You just gotta find a BW with a good managing group and pay.
Points négatifs
Salary
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The work is very physically demanding and you are often required to do way more than is possible for your shift; the pay is insulting for the amount of work you do. Very little training and the hotel manager was really awful; a very arrogant man who tried to intimidate people. The way employees were treated by management was unacceptable at times.I was fired after I had a panic attack and had to leave early; they claimed it was that my quality of work wasn't good enough, but I had never heard that until the incident with having to leave early for a legitimate mental health crisis.
Points positifs
Get out early if you start early
Points négatifs
Everything else
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This family run hotel is a great spot to work. The management team is amazing, trustworthy and fair. During the busy season there is a good vibe and tons of people to meet. Also, if your past job experiences allow, you can help out in different departments of the hotel.
Points positifs
A pool!
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They don’t follow any rules for your safety and will get involved in things they shouldn’t. They simply don’t care about anyone but themselves and I highly recommend if you get the job that you watch your back
Points positifs
None
Points négatifs
Management lies, dirty work place, small work space for what they’re asking from you
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Promised raises many times and never got it. Managers watched the cameras 24/7 if you sat for a few moments for a break or talked to someone youd get in trouble. Day shift put against night shift. Boss had no back bone either and didnt discipline people who are late everyday and goes out for smoke breaks every hour on the hour.
Points positifs
None other than leaving
Points négatifs
Everything
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I just loved working with everyone at Best Western Hotels the staff were friendly and helpful 👍 best experience.. management is easy to work with .
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The time constraint of 15 minutes per room on cleaning for housekeeping and minute by minute tracking set an unrealistic and gruelling pace and I was often dissatisfied with my work because I was rushed. Further, unclear and conflicting schedules which we received on a weekly basis, often the day before the week was over, left me unable to plan a social life outside of work. Management made little to no effort to correct these oversights or improve policies to make the environment better, but my coworkers did their best to help each other when possible.
Points positifs
sometimes we got tips
Points négatifs
unrealistic expectations for physical labour
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Nonexistent management makes for a terrible place to work. Also there are no standards for cleaning and/or sanitizing!!! Don’t be fooled by the lobby and main area, behind the scenes the kitchen is filthy and never cleaned properly.
Points positifs
Some great coworkers
Points négatifs
No management
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The owners are very rude, they micro manage and watch the cameras all day and night from home then call the front desk and complain about things... 20 year old manager “owners son” has zero hotel experience and makes out with the blonde bartender during work hours!!! It’s crazy there... do not ever work there
Points négatifs
Owners are crazy people
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When I was there management aweful as soon as they saw you might get your rooms list done early even just half an hour before clock out boom 4 more room you have to clean cus they already booked customers in those dirty rooms(btw this is in 2020 covid year). Love to overwork there housekeeper till they quit and high i mean HIGH staff turn over rate. They love to work you 6 days a week 8 hours a day and they're so shorty on Housekeeping that you'll probably be called in on one of your 2 days off which are also spread apart through out the week.
Points positifs
Ummmm
Points négatifs
Loooong hours
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As part time maintenance I was taken advantage of to feel like I had to cover everyone else who was off or called in sick. Was run ragged. Certain worker would sleep in rooms while doing his work and never got punished (because of skin color) even though using key card to gain access, also showing up late was ok for that worker as well.Some front desk workers were rude to me as well and seem entitled.
Points négatifs
Staggered hours
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If you're a robot that will dedicate your life to the hotel, or a student working part time, you'll be fine. Otherwise, go elsewhere, the workplace ethic of the full time staff there is barely human, and the (absentee) owner's business ethic will make you question life itself. Be careful what you say to whom, it WILL be used against you. But if you're fine minding your own business and doing the daily tasks for about an hour, and spending the remaining 7 hours doing barely anything you'll be fine.Great support staff, housemen (a.k.a. janitors), maintenance people, and the housekeeping are fantastic people that you'll WANT to be friends with. Barely got to get to know the rest of the front desk staff as I basically worked alone my entire (relatively short) time there.Management disapproves of independent minded people that would rather know why certain things are done the way they are, instead of doing them blindly. Also, the Accountant/Front Desk Manager barely works during the daytime, so good luck getting feedback from the only person that can tell you if you make mistakes. Hardest part is the dead time, you'll literally sit there for hours doing nothing at times, you'll yearn for the times where 15 people show up at the same time.Best part however is when people feel valued by you due to the nature of your good service, seeing your name appear in reviews will make your day. And like mentioned above, DON'T OPEN UP TO PEOPLE WITH YOUR SAME JOB TITLE, some people actually arrive early with the specific intention to talk with management about what goes on behind their - plus...
Points positifs
Great support staff that will make your day so much better
Points négatifs
Terrible relations between management and staffing. You have no value there as an employee, you're a meaningless cog.
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Hotel Property has alot of value for the guest. Management of Pomeroy Lodging that owns this hotel location is the biggest down fault for the brand.
Points positifs
Nice Hotel Property
Points négatifs
Poor Upper Management
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The management is incredibly poor. In unionized departments it's nearly impossible to get fired for being incompetent which gives little incentive to hard working individuals. You will be worked harder than a slave and given very little recognition for it.Some unions are practically useless in challenging management and can do nothing about the "management has the right to manage" clause which seems to be the ultimate overriding clause that can be used at any time for any reason. This gives absolute control to management and removes the illusion that you are somehow protected by the union.The organization is run as a tyranny and anyone who does not fall in line gets threatened with "insubordination" which will be used as a reason to dismiss you. If you ever even verbalize the words "discrimination" or "harassment" you are irrevocably put on a black-list that will make your life very difficult.
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I worked here for 6 months and the owner of the hotel is not at all a hood employer. I would not recommend anyone to work here. None of the employees were happy and left the job. Every month they hire new employees and fire them in next 2-3 months, they like to take salaries of their employees as well
Points positifs
Everything
Points négatifs
Nothing
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After many years being subjected to management that did not value nor respect my work ethic, time management or any of my important skills (transferable or otherwise), my employment with Best Western ended that. Even though the pay is low, I am treated as part of the team, valued for my skills and work ethic and respected everyday by an incredible supervisor.
Points positifs
Awesome managment, flexible and fair scheduling, good hours
Points négatifs
Pay is typical minimum wage which is a con for most people doing essential jobs
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Not a bad place to work by any means. Good co-workers and solid Management. Tools provided for some of the work could be better but that goes for almost every place that provides tools for its workers.
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all Staffs and management team are friendly, work schedule is sometimes not fair enough, has a good and clean facilities, breakfast is free but a certain time to consider
Points positifs
free Breakfast
Points négatifs
not enough workshifts
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not my favourite job. there were long hours, however this was not the location, micro-management and did not provide breaks. not this location!!!!!!!
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Nice place to work and great women to work with. Like working there and will continue working when Ontario opens up. Great management, fair and willing to work with you.
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