Avis sur Best Western (catégorie Sécurité et évolution)
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The work is very physically demanding and you are often required to do way more than is possible for your shift; the pay is insulting for the amount of work you do. Very little training and the hotel manager was really awful; a very arrogant man who tried to intimidate people. The way employees were treated by management was unacceptable at times.I was fired after I had a panic attack and had to leave early; they claimed it was that my quality of work wasn't good enough, but I had never heard that until the incident with having to leave early for a legitimate mental health crisis.
Get out early if you start early
I have learned the role of Front Office Manager and have enjoyed it for the past 10 years. The GM of this Best Western has been my mentor for the past 10 years as well as the Guest Services Manager.
Great people to work with.
Sometimes have to deal with rude people that come to stay.
Promised raises many times and never got it. Managers watched the cameras 24/7 if you sat for a few moments for a break or talked to someone youd get in trouble. Day shift put against night shift. Boss had no back bone either and didnt discipline people who are late everyday and goes out for smoke breaks every hour on the hour.
None other than leaving
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The management is incredibly poor. In unionized departments it's nearly impossible to get fired for being incompetent which gives little incentive to hard working individuals. You will be worked harder than a slave and given very little recognition for it.Some unions are practically useless in challenging management and can do nothing about the "management has the right to manage" clause which seems to be the ultimate overriding clause that can be used at any time for any reason. This gives absolute control to management and removes the illusion that you are somehow protected by the union.The organization is run as a tyranny and anyone who does not fall in line gets threatened with "insubordination" which will be used as a reason to dismiss you. If you ever even verbalize the words "discrimination" or "harassment" you are irrevocably put on a black-list that will make your life very difficult.
I love working there. There is always room for advancement if you put the effort in. Pay is good plus benefits and monthly bonuses, and a RRSP match program. I have been there going on 3 years now. Most of our staff has been there 10 plus years, including janitorial 30 years. People stay because it is a great place to work!!
I worked here for 6 months and the owner of the hotel is not at all a hood employer. I would not recommend anyone to work here. None of the employees were happy and left the job. Every month they hire new employees and fire them in next 2-3 months, they like to take salaries of their employees as well
This job is very physically demanding, my manager was great, my head manager was not. A few of the girls I worked with would have slit your throat if they had thr chance just to better themselves. The head manager hired me at 13 dollars an hr, told me after 2 months I would move up to 14 dollars ... Ha! I got a 0.30 raise, after he promised and gave me his word. And I'm just going to say after witnessing how some of the girls clean.... staying at a hotel is my very last option..... YUCK!!!!!
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Emplois et carrières chez Best Western
This was my first time ever working in hotels and they taught me everything I needed to know about working the front desk! The one in Valemount specifically is great for seasonal work, they have a competitive winter and summer season.
It's a good job for those who just want to go to work and do their job and go home. There isn't a ladder to climb, makes a good job to retire doing. Keep in mind the busier season is summer.
They believed in micro management after new owners took over. While I was working there they put my position of front desk clerk on indeed for more hours and more pay. They expect you to take Western university courses and don’t give a raise for competition. Very stressful job and will never do front desk at any hotel again!
First off, I refuse to go against my beliefs and how I was raised. I am not a dishonest man. This property is not a BWPlus property, but still had the sign up, confusing my guests upon arrival, as many guest know their BW loyalty benefits. Most properties will notify of Hot Tub or Pool unavailability during the days it is closed, but this property never made any effort, and we were instructed to notify only if asked. The hot tubs were due to close for months, upsetting many guests upon check in. The property also underwent a few GM's before my arrival, and the trend was the same during my time. At the end, many staff benefits were being taken away, while raising employee expenses such as staff meals and staff accom rent. They were making rules up as they went along at this property, some in conflict with employment standards. I was also incorrectly paid, where they were trying to pay me as low of a wage when I departed, which I know how to protect myself professionally. I eventually got paid the proper amount. This property ended my dismissed me from my job and had the audacity to mark it as "quit". I put in my week notice and they were trying to convince me what the labor laws were, where I had to notify them of what the labor laws and employment standards rules were regarding job termination, regardless if it was initiated by the employer or employee. Otherwise, I learned a lot and would loved to have stayed if I did not lose my mother and had to travel back home, which my manager seemed to take personally and immediately became hostile, as they did not take employees - plus...
I was new to the whole restaurant environment, the managers and owners knew that when they hired me. There was no professional training whatsoever, I was basically learning as I would mess up or learn from seeing others. There was times where I have to pay out of my own pocket because I made a mistake, I was still learning!!! The owners made it very difficult to work and do our jobs and they were hard to talk too, it seemed like nothing I or anybody said, got to them. After every shift I felt so overwhelmed and overworked, I knew on my first that I won’t be working there for long. I loved the customers and my position but best western workplace just isn’t the best