Avis d'employé sur Best Western
Fun work place, good diverse staffing, good management.
I have learned the role of Front Office Manager and have enjoyed it for the past 10 years. The GM of this Best Western has been my mentor for the past 10 years as well as the Guest Services Manager.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Great people to work with.
Sometimes have to deal with rude people that come to stay.
I’ve worked for many brands and best western itself is a good brand but as a franchise it opens the door for a lot of owners/management groups that can be cruel or unfair. You just gotta find a BW with a good managing group and pay.
Such a lovely bunch of people to work with they felt like family. There is always different customers whether it be golfers, bus tours, concert goers or corporate guests. The hardest part of the job is dealing with difficult guests and trying to find a resolution that is good for the guest but also not a big loss for the company. Although some guests just want to be heard. The most enjoyable part of the job is the repeat guests that come to visit and know you by name. I also loved when I could upgrade guests into suites it really made their day.
The management was terrible; no one actually deserved their position and would fight with you whenever you brought up innovative ideas since they viewed you as a threat. Communication between co-workers was awful, and of course if you have been there for the longest and are as uneducated as the management team, the managers are more likely to side with that employee, rather than the employee who is being wronged but is educated and could easily in the future move up within the company, if only that opportunity was ever actually available.
Guaranteed full-time hours
Wage, environment, no breaks