Benefit Plan Administrators Limited - Avis

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2,0
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Average place to work
Customer Service Administrator (Employé actuel) –  Mississauga, ON5 septembre 2019
Place is okay, good work life balance. Never worked late or overtime. However, there is no room for advancement. People stay because they are comfortable.
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5,0
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Productive and fun place. Very good peers. Always helpful.
Bilingual Customer Service Representative (Ancien employé) –  Mississauga25 juillet 2019
It was a very good experience overall working at BPA. Manager or co workers very understandable and flexible. I always woke up willing to go work there:)..
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5,0
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Great benefits, nice lunch room, summer hours
Bilingual Customer Care Representative (Ancien employé) –  Mississauga, ON30 mai 2019
My shift is from Monday to Thursday 11am-7pm. Friday summer 8:30am to 2pm (Winter 9:30-5:30).
Bilingual Customer Care
Knowledge of all of our Welfare Accounts
Learning new systems for the different plans
Management is great. Manager trust her staff. If we need to we can swap shifts easily as long as the shifts are covered from 8:30am to 7:00pm regardless of who is fulfilling the shift.
Workplace is multi-cultural
Hardest part of the job is to calm the member when member is frustrated about the outcome of the claim.
Great feeling when customer appreciate the time or care that was taken to serve him.
Points positifs
Monthly end breakfast & Summer hours, great benefits
Points négatifs
Salary & no benefits when retiring
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5,0
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Great place to work
Software Developer (Employé actuel) –  Mississauga, ON26 janvier 2016
Wonderful working experience over the past years. Well treated. Enjoyed being an employee.
Overall a great place to work.
Points positifs
positive work enviornment, great management
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1,0
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Apply somewhere else
Intermediate Claims Adjudicator (Ancien employé) –  Mississauga14 octobre 2015
Clueless consultants, management that does not know the business and therefore delegates any and all inquiries to other staff. Just simply inefficient. No recognition for the work you do, only focused on the work you haven't done.
Points positifs
None
Points négatifs
Too many to list.
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4,0
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A Productive Yet Casual Environment
Claims Logger/Jr Claims Examiner/Receptionist (Ancien employé) –  Mississauga, ON24 novembre 2012
A typical day at Benefit Plan Administrators was to report to my manager to learn which tasks were considered priority, as priorities were different on a daily basis. At times, I would begin my day with helping the Mailroom department with sorting, opening and distributing mail. There would be days in which I would start off by helping the Administration department with updating records on AS400. On the other hand, logging and examining claims would sometimes be the priority. Regardless of which task was to be completed, I was to always be readily available to relieve the receptionist on breaks and the lunch hour and act as a receptionist and switchboard operator.

I was fortunate to work with helpful co-workers who cared to help one another and guide one another along with any training when new procedures were implemented.

Since I was assisting managers and staff from various departments, I was constantly being redirected to a different project within another department before I was able to complete helping the current department. I had to learn how to prioritize and use my time wisely so that each task within each department was completed by the end of each business day.

I discovered that I enjoyed having multiple responsibilities on a daily basis and helping various departments whenever it was required.
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