Benefit Plan Administrators Limited
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Benefit Plan Administrators Limited - Avis

Intitulé du poste
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Canada8 avis
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4,0
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Days go by quickly as I manage a benefit plan of over 8000 benefit plan members. Over the past few years, I have established close working relationships with members and it enables me to do my job in an efficient matter. The work environment is average but I do maintain excellent work relations with my peers.
Points positifs
Relations with customers is always an interesting experience
Points négatifs
Not enough support staff for the size of the accounts we manage
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1,0
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Please stay away from this company specially the pension department.
They don't treat you fairly and will get rid of you when they no longer need you. the training is terrible, everything is paper base and sytem is slow. The supervisior / trainer in the pension department is fake and wil put pressure on you for no reason. please apply somewhere else if you can
Points positifs
some nice people
Points négatifs
Manager and supervisior are terrible
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2,0
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Place is okay, good work life balance. Never worked late or overtime. However, there is no room for advancement. People stay because they are comfortable.
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5,0
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It was a very good experience overall working at BPA. Manager or co workers very understandable and flexible. I always woke up willing to go work there:)..
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5,0
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My shift is from Monday to Thursday 11am-7pm. Friday summer 8:30am to 2pm (Winter 9:30-5:30).
Bilingual Customer Care

Knowledge of all of our Welfare Accounts

Learning new systems for the different plans

Management is great. Manager trust her staff. If we need to we can swap shifts easily as long as the shifts are covered from 8:30am to 7:00pm regardless of who is fulfilling the shift.

Workplace is multi-cultural

Hardest part of the job is to calm the member when member is frustrated about the outcome of the claim.

Great feeling when customer appreciate the time or care that was taken to serve him.
Points positifs
Monthly end breakfast & Summer hours, great benefits
Points négatifs
Salary & no benefits when retiring
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5,0
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Wonderful working experience over the past years. Well treated. Enjoyed being an employee.
Overall a great place to work.
Points positifs
positive work enviornment, great management
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1,0
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Clueless consultants, management that does not know the business and therefore delegates any and all inquiries to other staff. Just simply inefficient. No recognition for the work you do, only focused on the work you haven't done.
Points positifs
None
Points négatifs
Too many to list.
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4,0
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A typical day at Benefit Plan Administrators was to report to my manager to learn which tasks were considered priority, as priorities were different on a daily basis. At times, I would begin my day with helping the Mailroom department with sorting, opening and distributing mail. There would be days in which I would start off by helping the Administration department with updating records on AS400. On the other hand, logging and examining claims would sometimes be the priority. Regardless of which task was to be completed, I was to always be readily available to relieve the receptionist on breaks and the lunch hour and act as a receptionist and switchboard operator.

I was fortunate to work with helpful co-workers who cared to help one another and guide one another along with any training when new procedures were implemented.


Since I was assisting managers and staff from various departments, I was constantly being redirected to a different project within another department before I was able to complete helping the current department. I had to learn how to prioritize and use my time wisely so that each task within each department was completed by the end of each business day.


I discovered that I enjoyed having multiple responsibilities on a daily basis and helping various departments whenever it was required.
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