Inspiring workplace stimulating enthusiasm and self discovery
Sales Associate (Ancien employé) – Calgary, AB – 30 mars 2019
Amazing company to work with accompanied by opportunities arising every new day helping you grow on individual basis and a persuading collective culture.Team work is the core foundation of the company creating a healthy and motivating workplace which helps one embrace their hidden skills and learn new techniques. Also complimented by daily challenges which derives a competitive spirit within helping you strive for your personal as well organisations goal.
Représentant des ventes (Ancien employé) – Montréal, QC – 24 mars 2019
It was really fun working at Bell as I learned the closing techniques at this job. I am always thankful to have been able to master my sales abilities with customers while providing them the residential internet services. It was a great challenge and i loved it. But it didn't last long.
Cybersec department is a friendly and productive workplace.
Cybersecurity Co-op Student (Ancien employé) – Ottawa, ON – 22 mars 2019
Friendly environment with an emphasis on learning new skills. I and another co-op mainly worked on writing automation scripts to aid regular employees. Work events such as the softball game were fun and well-organised.
Never recommend any one from my friends and family to work here. This is the worst managed company i have ever seen in my life
Field services Technician (Ancien employé) – Brampton, ON – 21 mars 2019
Poor pay No weekends off The company doesn't care about tech's personal health Don't get any benefits from the company Worst managers only want to increase their commissions no work life balance every day they give you hard jobs then ask why you taking a long time
STORE MANAGER (Ancien employé) – Halifax, NS – 19 mars 2019
Bell is not a bad company to work for. The culture is strong, the organization is well structured, and there is definitely a specific person/place for any concern. In the right region, you will have great opportunities for advancement. And if you’re lucky, you’ll have a manager who is invested in your development.
On the negative side, the base salary for all positions is very low—plan your budget around this. The variable pay (commissions, manager bonuses called “SIP”) can be extremely lucrative, but hard to achieve. If you excel and beat your targets, you will double your salary easily. But if you merely attain your targets, or don’t make them, be prepared for a financial reality check. In addition, opportunities for advancement are very much limited to Ontario/Quebec. The other regions are dominated by people who have settled in for life. Advancement outside of central Canada only occurs when someone dies or retires, and then watch out—the whole company structure will change rapidly as the talented clamber for promotions.
Lastly, the company structure for sales attainment is centred around a dying model—home services, or “BRS”. This is the end all and be all of sales targets. You make the most money, but are constantly fighting for the same customers who left Bell 3-4 months ago for a better deal. If you are the type of person that can de-escalate an angry customer, you will do well.
Internally, support for employees is phenomenal. The benefits package is unreal and no one can beat it. However, you will learn to dread any phone call to “customer service” or ourplus... internal support channel, “NCS.” Both departments are useless and motivated solely by bouncing calls around until you give up. Our internal escalations line has a recording that says “if the wait is greater than 30 seconds, apologize and cold transfer billing and porting issues, but warm transfer complaints and escalated issues.” This should give you an idea of what experience you will have with “customer service.”
On the whole, Bell is not a bad company to work for. You will develop a massive amount of transferable skills to take to a new employer eventually. On the negative side, it might destroy your mental health to stick it out that long.moins
Lucrative bonus/commission structure, strong organizational culture and structure, and regional opportunities for advancement
Long hours, bad work/life balance, low base pay, toxic customer support culture, and limited opportunities for advancement if you live outside Ontario/Quebec
Operations Manager (Ancien employé) – Ottawa, ON – 18 mars 2019
Bell was a great place to work with regards to knowledge, training and benefits. They demand hard work and things change often which keeps it interesting. I found they invested in my knowledge however it was very stressful as their goals are quite challenging.