STORE MANAGER (Ancien employé) – Halifax, NS – 19 mars 2019
Bell is not a bad company to work for. The culture is strong, the organization is well structured, and there is definitely a specific person/place for any concern. In the right region, you will have great opportunities for advancement. And if you’re lucky, you’ll have a manager who is invested in your development.
On the negative side, the base salary for all positions is very low—plan your budget around this. The variable pay (commissions, manager bonuses called “SIP”) can be extremely lucrative, but hard to achieve. If you excel and beat your targets, you will double your salary easily. But if you merely attain your targets, or don’t make them, be prepared for a financial reality check. In addition, opportunities for advancement are very much limited to Ontario/Quebec. The other regions are dominated by people who have settled in for life. Advancement outside of central Canada only occurs when someone dies or retires, and then watch out—the whole company structure will change rapidly as the talented clamber for promotions.
Lastly, the company structure for sales attainment is centred around a dying model—home services, or “BRS”. This is the end all and be all of sales targets. You make the most money, but are constantly fighting for the same customers who left Bell 3-4 months ago for a better deal. If you are the type of person that can de-escalate an angry customer, you will do well.
Internally, support for employees is phenomenal. The benefits package is unreal and no one can beat it. However, you will learn to dread any phone call to “customer service” or ourplus... internal support channel, “NCS.” Both departments are useless and motivated solely by bouncing calls around until you give up. Our internal escalations line has a recording that says “if the wait is greater than 30 seconds, apologize and cold transfer billing and porting issues, but warm transfer complaints and escalated issues.” This should give you an idea of what experience you will have with “customer service.”
On the whole, Bell is not a bad company to work for. You will develop a massive amount of transferable skills to take to a new employer eventually. On the negative side, it might destroy your mental health to stick it out that long.moins
Lucrative bonus/commission structure, strong organizational culture and structure, and regional opportunities for advancement
Long hours, bad work/life balance, low base pay, toxic customer support culture, and limited opportunities for advancement if you live outside Ontario/Quebec