Avis des employés pour Customer Service Representative chez Bell
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Customer Service Representative181 avis
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I was hired as a customer service rep when I started at Bell. The customer service training was fantastic and I have taken those skills on to other positions. It was later merged with the sales dept. That's when things went downhill. Sales took presidence over service. Quotas had to be reached or you were fired. It didn't matter what the customer wanted.
Gained a lot of experience working for Bell Canada. Lots of opportunity for movement within the company. Wonderful managers, colleagues, friendships. Excellent wages and benefits. Enjoyed my time working there.
Answer calls all day, pretty fast paced depending on your department. Management was pretty good, co-workers were the highlight of the job. Your stats are heavily monitored. You will be yelled at constantly by customers, patience and thick skin is necessary. Not enough tools to deal with angry customers right away. Good benefits.
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Staying with a company for over 30 years provided many opportunities for learning several different jobs but the main focus was customer service. The rapport gained with regular customers was probably the most enjoyable part of job and I can't really say that there were too many difficulties as training was exceptional.
Intense workpae. Always meet the criteria of percentage. 6 minute call is the perfect call for bell;
ie take care of the bill , take care of telephone, take care or TV program and tech issues etc etc. the reason why nobody is happy with bell. Just connecting calls to another agent does not make the perfect call. For Bell it is fulfilling the quota and the percentage.
They have a good work culture, you work a lot but have fun too. You do have customers who can be tough, but there is good support from the managers to help you.
Hard work and long hours
My overall experience was very positive, they ensured that we were up to date with training, lots of support, excellent benefits. Management was approachable most of the time. I found it a pleasant environment to work in.
Fast paced and fun filled environment. Always busy, great environment for those willing to learn and show willingness to go above and beyond, advancement is always possible as all promotions come from within.
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Company hires mostly vendors who they fail to provide adequate training to. The chances of errors and misinformation is extremely high. The company is very demanding of their employees.
Benefits and good wage.
Stacked ranking. High pressure to sell. Work life balance is not respected.
Great learning environment that provides goof staff training. Good opportunities for advancement from within. Balanced workloads and great benefits and job security.
This was call center environment, where employee were rated on their sales. The job was selling and up selling products. the time was spent interacting with customers over the phone or if you were catering to business's most of the communication was don't on line.