Thank Bell for teaching me how to deal with angry customers to the point at the end of the call, in many cases they go back happy. That is customer service. The hardest part of this job is that sometimes you can talk to people who refuses to accept the truth that you are explaining. You know what you are talking about, see it , you understand it, and you are trying to explain it politely, however the client (very few cases) refuses to get it, or does not understand it. This experience has taken me to another level of living with people acknowledging that no matter what I think or believe is true, there are people who will always disagree with me. The overall job learning experience has improved my experience of living peacefully in differences, and always feel happy about who I am, and what I do.