Test concern about networking and all its layers
General Call centre related questions regards customer service and retention
For example, how would I handle a problem with a telecom related matter, and provide a solution that benefited both Bell and the client first.
Other questions were focussed on telecom experience and business related skills such as financial acumen.
Give an example about how you dealt with an upset customer and how you resolved it.
What would you say you accomplished in your most recent position you held?