Listen to the needs of the customer. And specially students because for a telecom company students are a potential customer.
Cut off depending on the historical glory and be more pioneer as Alexander Graham Bell was,also the company \client relationship is very artificial and not worm enough to win their hearts
Just continue to encourage staff to do their best, assist staff who is struggling in their learning.
Provide the staff with all the tools and resources that will help them be their best at the job.
Make sure that our customers are satisfied and would be loyal to Bell for years to come.
Be more fair to their employees