Avis sur belairdirect (catégorie Équilibre vie privée/professionnelle)
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Le travail constitue à répondre aux appels entrants puis effectuer des soumissions d'assurance, modifications de police etc... L'ambiance est très bonne entre les gestionnaires et les employés. L'aspect le plus difficile est que c'est un centre d'appel. Donc, il faut répondre aux appels entrants toute la journée. Par contre, il y a souvent des formations et des réunions qui nous permettent de se déconnecter des lignes et de pouvoir échanger avec nos collègues et gestionnaires.
Very cooperative management, great work life balance, Good package. Flexible to schedule changes.Motivating activities for employees.Great time to time trainings.
Flexible to schedule changes
Le processus de recrutement est discriminatoire et ressemble étrangement à une demande de prêt. Ils font une enquête des antécédents (crédit, dossier criminel) sans que ça ait un lien avec le poste proposé. Ils discriminent sans tenir compte de l'expérience, formation et certifications. Très mauvaise expérience!
Processus de recrutement discriminatoire
I've really enjoyed my time with belairdirect. I think it is a great place to start out your career in the insurance business. You are treated pretty well and the culture within the company is fairly positive. Most people are friendly and courteous and the overall office dynamic is quite good. The tough thing about working there is that the company has a difficult time keeping their staff, this puts a lot of pressure on the staff that remains and can cause morale issues at times. Lastly, there isn't a lot of room for growth. You are an agent on the phone and really the only advancement options are management or move to another company or city. It is what it is, but it's why I say it's a great place to start out and grow.
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You're in the call centre counting down the minutes. It feels like a very long day. Depending on who your manager is, you may love or hate your job. I expected professionals, but the walls are thin, and gossip spreads all around the centre. There are a lot of young workers, who have group chats about things that don't pertain to work, but you are forced to stay in the group chats.
Absolutely abhorrent hypocrisy regarding their "support" of work/life balance. You will rarely get the time off you request when its "speculative to be busy" that day, and if you work the 12-9 shift forget it. They will question you for taking sick time (even if you have sick notes & there's a flu going around the office) and chalk it off as an absenteeism problem. No, it's an environment problem. Check your mental health at the door, this place only see's success from those that are sheep and accept leadership that has a totalitarian mentality (aka you have to accept what I say because I'm the boss and I can't be wrong). On top of that a lot of people who get promoted to Team Leader position should absolutely never in their life lead a team because they lack the characteristics in order to be a leader and a manager. There were some (ie like 2 tops) team leaders who excelled in their positions and fought to keep their team happy and saw the benefit of what its like to have a happy team....first basic rule of management happy employee = success...this concept seems foreign and lost on this place. Save yourselves the time and mental degradation of working in this toxic environment and pick another insurance company to work for. I left for a better salary and environment elsewhere and couldn't be happier.
Work-life balance was the decent thing at the office. They could certainly pay more. A licensed insurance agent getting paid little over 1,200$ bi-weekly is almost unacceptable. Management employs obvious favoritism in the way they conduct business with employees.
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Emplois et carrières chez belairdirect
I have nothing bad to say about this company. Lots of opportunities to succeed----for the right person. If you're young and single you'll thrive, if you're an adult with extra responsibilities outside of work, you might find the job itself juvenile. Office politics, favoritism and a "promote the people I'm friends with" business attitude prevents the company from really excelling. You are who you know here. But they do train you and provide you with an insurance license for free. If you're interested in entering the insurance industry, and you don't want to be tied down to a job long term this will be perfect for you.
Free coffee, good benefit package.
Your job is secure if you're well liked.
Just one thing if you’re beautiful and brainwashed this place his made for you. Non professionnel place to work, boss trying to be friends when they’re supposed to be your boss, but I can really explain the reality of this place but you would say I’m overreacting but you need to go there and seeing by yourself if you want...
No break, delusional people, non professional, psychology manipulation, people go get out easily
awesome work culture, but no real room for growth in terms of career. It seems the actual job it self is more sales driven rather than customer service base.
My typical day at work included taking calls adapting to every client calling in. in many instances I was forced to adapt to many different situations given to me by the client. I learned many things from Belairdirect most of them being problem solving, efficiency, team building and how to work in a very professional environment. Management was close to excellent, depending on the manager that you get you could see a diverse selection of what each one brought to the table. My experience with management has been thus far very good. The workplace culture was very open and friendly, the co workers made for a very special place to work giving me almost a second family. The hardest part of my job was balancing my excellent customer service skills with what the company was looking for when it came to clients. It is very hard for me to say no on some occasion but now controlling who I sell to has become the best part of my job opening up a whole new world of customer service where at the end of the day you are selling the product and its up to you how you sell it and who you sell it to. The most enjoyable part of this job was the day to day life, getting those really good calls and having long conversations, building relationships with your clients.
long hours sitting at a desk
Amazing training at the start. You have 3 tries to take the exam mandatory to do the job (need 70% min pass score), but you don't really need them because the instructor is amazing! During my time there, the following up training was patchy and the manager assigned to my team was terrible, but I know that things changed dramatically since then. Everyone else however was super nice and helpful. You have a great team of support Canada-wide and really the job is not hard. Work/life balance is great, as well as their compensation, benefits and vacation allowance. They also throw pretty nice work parties, during and after work hours.
Le positif de cette entreprise est que si vous etes nouveau et desirez faire vos preuves et monter vite c'est tres possible.Alliez vous des bonnes personnes, démarquez vous beaucoup et faires votre maximum et vous aurez des résultats. Les avantages sociaux(assurances, fonds de pension, regime d'action) sont intéressants.Le personnel est en général très agréable et motivant. Les points négatifs. Si vous etes un performant en continu et avez une bonne gestion de la pression continuelle cet emploi est pour vous. Appels en continu, aucune pause de 15 minutes, on note votre performance sur ces points suivants ; résultats de ventes auto, habitation, ventes de valeur de remplacement,produits complementaires,le temps que vous passez en ligne est calculé. Le temps que vous prenez apres appel est calculé aussi.Attention de ne pas depasser 200 secondes a chaque appel,on veut que toute la transaction soit réglée pendant que vous etes en ligne.On évalue également la facon dont vous vendez,on vous rencontre et vous donne des trucs pour mieux vendre. La qualité des appels est aussi notée.Les sondages des clients sont notés, mais on en parle tres peu.Si vous n'atteignez pas tous les objectifs attendez vous a plus de pression et de rencontres et a un possible congediement. Meme avec de l'ancienneté très difficile d'avoir congé.
Le staff motivant, les avantages sociaux.
Forte pression, aucune qualité de vie travail/famille, Faible possibilité de vacances, possibilité d'avancement seulement avec les bons outils
If you're looking to start out in the insurance industry, this is a great company to start with. They will give you all the tools you need to succeed.
Lots of rewards
Long hours, no work life balance
Only recieved 1 break for a 9 hour shift which was pretty hectic. Aside from that training was the best I've ever recieved and the job was great. They give you all the resources you need to succeed in your role. Very happy overall when working with them. Just felt like I needed more freedom in my role.
Long hours for night shifts with only one break