Avis sur belairdirect (catégorie Direction)
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Le travail constitue à répondre aux appels entrants puis effectuer des soumissions d'assurance, modifications de police etc... L'ambiance est très bonne entre les gestionnaires et les employés. L'aspect le plus difficile est que c'est un centre d'appel. Donc, il faut répondre aux appels entrants toute la journée. Par contre, il y a souvent des formations et des réunions qui nous permettent de se déconnecter des lignes et de pouvoir échanger avec nos collègues et gestionnaires.
Very cooperative management, great work life balance, Good package. Flexible to schedule changes.Motivating activities for employees.Great time to time trainings.
Flexible to schedule changes
Decent benefits but theyleave employs in the dark about them. I questioned the company’s integrity in the way they expect agents to treat longtime clients who based on algorithms they don’t see as profitable. 90% of clients are upset about premium increases & you are expected to turn it around and upsell them. Avg call handle time they expect is 5 mins... they score you on this monthly.
Benefits, 15 days vacation/year
Soul sucking work, they want heartless robots. Mentally draining, repetitive as all clients are upset.
They lose their top talents because the pay is stagnant and they reduce comission every year. (Worked there from 2016-2019) If you do not have a degree they will only allow you to work on the phones forever. Management raises targets even during covid to this date.
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Belair is a good starting point for the insurance industry, but the salary is $10K less than competitors. Management is being replaced, so perhaps the work environment will improve.
I've really enjoyed my time with belairdirect. I think it is a great place to start out your career in the insurance business. You are treated pretty well and the culture within the company is fairly positive. Most people are friendly and courteous and the overall office dynamic is quite good. The tough thing about working there is that the company has a difficult time keeping their staff, this puts a lot of pressure on the staff that remains and can cause morale issues at times. Lastly, there isn't a lot of room for growth. You are an agent on the phone and really the only advancement options are management or move to another company or city. It is what it is, but it's why I say it's a great place to start out and grow.
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Emplois et carrières chez belairdirect
Not the best place to work, no plan and forethought from management. They give way too many projects for you to complete that would require another full time position, and also ask you to meet production expectations for your current role. So basically your already being under paid not only to do your job, but another full time job. The staff are bully’s and get away with it since much of management work remotely. There is no job security there, and they have no problem in letting someone go with out cause.
Absolutely abhorrent hypocrisy regarding their "support" of work/life balance. You will rarely get the time off you request when its "speculative to be busy" that day, and if you work the 12-9 shift forget it. They will question you for taking sick time (even if you have sick notes & there's a flu going around the office) and chalk it off as an absenteeism problem. No, it's an environment problem. Check your mental health at the door, this place only see's success from those that are sheep and accept leadership that has a totalitarian mentality (aka you have to accept what I say because I'm the boss and I can't be wrong). On top of that a lot of people who get promoted to Team Leader position should absolutely never in their life lead a team because they lack the characteristics in order to be a leader and a manager. There were some (ie like 2 tops) team leaders who excelled in their positions and fought to keep their team happy and saw the benefit of what its like to have a happy team....first basic rule of management happy employee = success...this concept seems foreign and lost on this place. Save yourselves the time and mental degradation of working in this toxic environment and pick another insurance company to work for. I left for a better salary and environment elsewhere and couldn't be happier.
Work-life balance was the decent thing at the office. They could certainly pay more. A licensed insurance agent getting paid little over 1,200$ bi-weekly is almost unacceptable. Management employs obvious favoritism in the way they conduct business with employees.
It was one of the best companies to work for, it has an awesome small company vibe but then its parent company started to take more direct control and it began to feel like we were robots in an assembly line.
co-workers, office locations, pay
My manager was extremely kind and amazing, my coworkers were one of the nicest people i have ever met in my life. I always felt my manager protecting me when i was in trouble. But upper management raised rates past 50% and clients became toxic and upper management fired half the staff and downsized the office. did not feel job security and left. and also upper management prefers to promote Quebecois. Ive seen over qualified people not get promotions while others did get promoted.
no job security, angry clients
My typical day at work included taking calls adapting to every client calling in. in many instances I was forced to adapt to many different situations given to me by the client. I learned many things from Belairdirect most of them being problem solving, efficiency, team building and how to work in a very professional environment. Management was close to excellent, depending on the manager that you get you could see a diverse selection of what each one brought to the table. My experience with management has been thus far very good. The workplace culture was very open and friendly, the co workers made for a very special place to work giving me almost a second family. The hardest part of my job was balancing my excellent customer service skills with what the company was looking for when it came to clients. It is very hard for me to say no on some occasion but now controlling who I sell to has become the best part of my job opening up a whole new world of customer service where at the end of the day you are selling the product and its up to you how you sell it and who you sell it to. The most enjoyable part of this job was the day to day life, getting those really good calls and having long conversations, building relationships with your clients.
long hours sitting at a desk
Le positif de cette entreprise est que si vous etes nouveau et desirez faire vos preuves et monter vite c'est tres possible.Alliez vous des bonnes personnes, démarquez vous beaucoup et faires votre maximum et vous aurez des résultats. Les avantages sociaux(assurances, fonds de pension, regime d'action) sont intéressants.Le personnel est en général très agréable et motivant. Les points négatifs. Si vous etes un performant en continu et avez une bonne gestion de la pression continuelle cet emploi est pour vous. Appels en continu, aucune pause de 15 minutes, on note votre performance sur ces points suivants ; résultats de ventes auto, habitation, ventes de valeur de remplacement,produits complementaires,le temps que vous passez en ligne est calculé. Le temps que vous prenez apres appel est calculé aussi.Attention de ne pas depasser 200 secondes a chaque appel,on veut que toute la transaction soit réglée pendant que vous etes en ligne.On évalue également la facon dont vous vendez,on vous rencontre et vous donne des trucs pour mieux vendre. La qualité des appels est aussi notée.Les sondages des clients sont notés, mais on en parle tres peu.Si vous n'atteignez pas tous les objectifs attendez vous a plus de pression et de rencontres et a un possible congediement. Meme avec de l'ancienneté très difficile d'avoir congé.
Le staff motivant, les avantages sociaux.
Forte pression, aucune qualité de vie travail/famille, Faible possibilité de vacances, possibilité d'avancement seulement avec les bons outils