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Banque nationale du Canada
3,9 étoile(s) sur 5.
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Avis des employés pour Customer Service Representative chez Banque nationale du Canada

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3,9Équilibre vie privée/professionnelle

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43 avis correspondant à votre rechercheVoir les 742 avis
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Average

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L'avis le plus utile, sélectionné par Indeed
Working at the National Bank of Canada was a decent experience overall however my specific branch had quite a bit of tension. Every shift was ridden with colleagues arguing and a poor job culture. Direct superior was horrible although I loved my other colleagues.

Points positifs

Benefits

Points négatifs

Repetitive
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My bank experience

I really learned alot working at the national bank, how to deal with different individuals problems and finding solutions, the sales, but the most important was working with a wonderful team.

Points positifs

Retirement plan, Great insurance benefits
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very good

I worked as a Teller at National Bank of Canada. Good place to jumpstart your career in finance and banking. Overall pleasant experience. I only worked for four months
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An amazing place to work

NBC is amazing to work at. It is a busy & faced paced banking environment very customer oriented culture & always offering solutions for customer and responding to customer queries
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It was a joke from higher to position to lowest from ombudsman hr and manager all a joke would never recommend anyone to work for this time of company

Not all but some managers weren’t professional at all, would take personally everything and do everything to fire you ombudsman will tAke their side and Hr would lie!
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Great place for students starting to build a career

NBC is a great place for part time and full time workers. You get great benefits (3 weeks a year accessible after 3 months), good insurance Policy, discounts on phone lines and events.., etc. Its easy to move up in the company

Points positifs

great employee bnefits, vacations, flexible hours

Points négatifs

branch workers are paid lower than those who work at head office
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Fun place to work at

It was a great learning experience where I could enhance my interpersonal skills and develop my attention to detail and care for clients. Management was very keen towards my advancement and progression as a professional.

Points positifs

downtown

Points négatifs

long commute
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Wont move up unless you know french

Older systems. Lower than average pay. Great place to start in banking as a lot of manual documents. Wont move up much unless you speak french which is the biggest issue.
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good company

Worked there for many years. Lots of opportunity to be challenged and grow. Provided excellent in house training on job advancement. Very nice knowledgeable people.

Points positifs

training and advancement

Points négatifs

commute
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fun

a typical day at work what you learned management workplace culture the hardest part of the job the most enjoyable part of the job was great and i liked working there
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Emplois et carrières chez Banque nationale du Canada

Customer Service Representative positions
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Almost a step forward

At National bank there is lot of room for growth if you are ok with a salary that isn't competitive enough. The management is good. I think a typical workday is challenging.
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Productive and fun environment

I worked here for a year because i was in a contract. However, my contract was extended and unfortunately a higher paying job offered me another position so i went for it. But if i could i would have stayed at national bank for a longer period of time. Amazing managers, colleagues and clients. If you ever had a problem, or needed help management would there to help you and support you. Also, their training is really good. Most places throw you as a CSR on your first week. National bank do a lot of shadowing and help you practice your day to day work before you are on your own. In terms of sales it is also a great bank. I have worked for other two banking institutions and all they want from your performance is sales, however NBC makes sure you meet those but they DONT make everything about sales

Points négatifs

wish their salary was higher compared to other banking institutions
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competitive sales environment

it is a great place to join with a team goal environment heavily client centric and sales enforced if you are doing the banking industry it is the right place to begin your career

Points positifs

sundays and evenings free

Points négatifs

many responsibilities
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Not a fan

I worked as a CSR there not really the most advanced in technology and systems. Benefits were decent and good introduction for me to get involed in banking.
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A good place to work

A good bank to work at. Smaller than the top 5 banks but competitive in its own right. This job includes benefits if you work a certain amount of hours.
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CSR's are not service providers, basically just product salesmen

The workplace culture is mostly centered around sales and was barely ever centered around customer service. You will find yourself having to meet a ridiculous amount of product sales quotas.
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training

My training at the NBC was self guided people there expect you to do things on your own unlike TD training is basically on your own there is not much to stay my coworkers were great the hours of operations were great other pay was ok

Points positifs

good hours

Points négatifs

high expectations
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Nice salary for students

Even though I preferred working in a bank compared to working in stores, I definitely did not want to pursue a career in the bank industry for two reasons : 1- it was not in relation to my studies 2- the stress of achieving quotas at the end of the year is annoying, especially if you have a bad manager.
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Loved working at the National Bank

Great employer Responded to questions about student loans. Filled out forms Approved forms, phoned clients if missing documents. Answered phone calls

Points positifs

great advancement possibilites
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Good

Flexible Schedule. Good environement. The Voxdata company has a National bank contract. They receives inbound calls everyday for credit card activation. The job of the agent is to activate the card then propose the life insurance
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Good team atmosphere, organization in transition

Most positions in flux outside of investment advisors. A year or two from now the roster of positions will likely look a lot different as this bank along with most other banks transition to a more modern blueprint.

Points positifs

Good benefits.

Points négatifs

Job description security.
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Note globale

3,9

D'après 742 avis
5
245
4
285
3
140
2
44
1
28

Notes par catégorie

3,9Équilibre vie professionnelle / personnelle
3,8Salaire / avantages sociaux
3,6Sécurité de l'emploi / évolution de carrière
3,6Direction
3,7Culture d'entreprise

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