COMPTIA : Network+ - A+
Install, configure, capacity plan, provide reporting and trend analysis for Cisco Network equipment
Install, configure, capacity plan, provide reporting and trend analysis for Aruba Wireless equipment
Follow Change Control as it relates to Network upgrades and break fix
Follow Incident Management as it relates to Network break fix
IT Service Technician:
▫ Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
▫ Respond to queries either in person or over the phone.
▫ Train computer users.
▫ Maintain daily performance of computer systems.
▫ Respond to email messages for customers seeking help.
▫ Walk customer through problem-solving process.
▫ Install, modify, and repair computer hardware and software.
▫ Clean up computers.
▫ Run diagnostic programs to resolve problems.
▫ Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
▫ Install computer peripherals for users.
▫ Follow up with customers to ensure issue has been resolved.
▫ Gain feedback from customers about computer usage
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