I worked here for nearly one year and the problem was that they let anyone who happened to be handy manage the shift so you were never clear who was in charge. It led to a lot of narcissistic behavior from co-workers who had little idea about how to handle people. Spent most of my time fighting off ridiculous supervisory practices that others would try to bully through.
A typical day at work is answering calls from customers around British Columbia, generally dealing with reservations and complaints. There is poor management, with little to no education in business management. Advancement is earned through friendships, not on merit. High turnover with same bottom 5 positions as they are over worked, underpaid, and undervalued. Expect to work weekends with no time off, ever. Unpaid overtime, no lunch breaks, labour laws are not followed here. If you are someone who is independent and follow a moral compass, this position is not for you.