Avis Budget Group
Le taux de satisfaction est de 70 sur 100
3.5 étoile(s) sur 5.
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Avis des employés pour Rental Agent chez Avis Budget Group

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3.3Équilibre vie privée/professionnelle

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Good job

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L'avis le plus utile, sélectionné par Indeed
i like working for abg sometimes there can be some difficulties at work. if you are a rsa and not the best at selling then it an be hard but when you get the chance to drive the cars it is really fun
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Corrupt beyond reproach. Up-selling over people.

At the location i worked at there was a man who would come in fairly regullarly i dont know his title, but he would bring in selling technique manuals all the time. We were told that if we did not hit up selling targets we would be discliplined and they had 100 creative ways to tell us to decieve customers above all else to put them in the most expensive car possible.

Points positifs

Good if your comfortable lying.

Points négatifs

Morals. Integrity.
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Great experience

Excellent management Enjoyed my role as Customer service rental car agent afternoon shift was hard working till 1200 midnight, so needed change for health reasons
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Great place to work!

Avis Budget Group has by far been my favourite place to work. Amazing atmosphere and lots to learn. Get to learn to deal with different types of customers as well as enhance your knowledge by plenty! Can be a fast paced environment or a slow paced environment depending on the season, so there is lots of variability in how busy it can be.
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Productive fast paced working environment

I have been working at Budget Car Rental full-time (More than a year) Pros Good environment with good people that are passionate about their jobs. The benefits are good and salary is competitive. The company recognizes good work and promotes from within, when possible. The company also looks to bring in talent from the outside where it is needed to change paradigms and improve performance. Cons Challenging market that is requiring us to focus on new channels and new automobile technologies.
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Always a new day

Very fast paced job, you always have to be on your toes with constant reservation changes and new incoming flights and passengers. I learned how to manage 2 different locations and oversaw our airport kiosk.

Points positifs

I got to meet many amazing people

Points négatifs

Very odd hours due to incoming flights
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Easy to work, busy but productive

Overall a finely tuned company, although the excessive use of paper needs to be addressed. A lot of positions have you bouncing around positions, which I found nice.

Points positifs

Great Benefits Packages
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Fun place to work but advancement is only if you`re manager`s guy

In my time time unfortunately the manager only appointed the people he knew before or just the ones under his umbrella. Disappointing for others who also put their energy and will to get a promotion.
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Company needs Improvement

I enjoyed my location at the airport and my coworkers.Having limited experience in customer service I was found unfit for position. Supervisor advised me of this through text on the day that I was scheduled to work.Not that much hands on training, Did some computer rental simulation on their in house program in the back.

Points positifs

great coworkers

Points négatifs

low wage, 9 hour days, no benefits, limited training, no room for advancement
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productive area

Ensure that you're in a secured role and you will never have to worry about looking over your shoulder, unless you aren't performing at all. If you're working in the call centre or as a salesperson in the stores, as long as you do your job, your job is secured. It's a great company to work for with great benefits and decent pay.

Points positifs

free lunch

Points négatifs

long hours
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Emplois et carrières chez Avis Budget Group

Postes : Rental Agent
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Avis/Budget group

Nice to work in Avis/Budget group, learned how to deal with different type of customers how to upsell how to manage the time for seasonal time

Points positifs

break paid

Points négatifs

yes if need it
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Fun work environment but managers are terrible

Great pay and benefits but management here seriously lack managerial skills. Co workers are friendly and help you out alot. They're always short on cars and customers are constantly yelling at you. Good job for gaining skills but not long term.

Points positifs

Great coworkers

Points négatifs

Managers play favorites, always short on cars and no recognition
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If you like staying busy, this is the job for you.

I did everything from wash and vacuum cars, answer phones, book reservations, rent and check-in vehicles, and transport passengers.

Points positifs

You stay busy.

Points négatifs

The hours are long.
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Exciting work environment

Exciting work environment with minimum supervision. working in a fast phase environment and meeting different people on a regular bases mad the work atmosphere enjoyable. However, lack of cars in long weekends and holidays for customers makes it very difficult for management and stuff to meet clients needs.

Points positifs

discound car rentals

Points négatifs

long hours and weekends
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Meeting new people everyday

As a Rental Sales Agent, I can get to meet different people everyday. I learned to be patient, to listen and do whatever I can for them to enjoy their vacation or to get them where they are supposed to go with less hassle. The hardest part of the job is that sometimes, client and sales people do not see eye to eye, a booking mistake, car availability or a discount not given. But nevertheless, we still do the best we can to give them the best service and experience as our clients. In our day to day activity my co-workers and I rely on effective communication to have a smooth daily operation. Sometimes there are misunderstandings, but we learn from mistakes. Our manager held regular quarterly meetings to ensure that he hears our concerns, suggestions and extend help as much as he can. Though one of this job's perks is sales incentives, nothing can top the feeling I get when customers are happy and appreciates all our hard work, leaving our location satisfied, even going to our customer service to commend our location.

Points positifs

incentives

Points négatifs

working holidays, weekend schedules
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Very dynamic job

Everyday, I am presented with many different situations with clientele and employees at once, and I would need to figure out a quick solution while remaining calm and presentable and providing a solution to facilitate work and customer satisfaction. Also, I would be responsible for the efficiency and organization of tasks during the night. Also ensuring fair treatment of employees andn training of current and new employees as well.
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Customer service and sales environment

- Trained and supervised employees - Registered car rental customers and completed all paperwork - Performed check-in and check-out times for rental vehicles - Performed damage inspection and mileage check upon return of vehicles - Conducted search for best rate offer for customers I worked well under pressure and in a multitask environment. Working in the airport made me know how to communicate with different people, languages and cultures. It also made me patient, and make sure that the customers are also calm and satisfied waiting for their cars. I used to have a lot of returned customers wanted to be served by me.
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Dealing with customers from all over the world.

Rental Sales Agent at Avis was my first job. I enjoyed almost everything about this job. Dealing with customers from all over the globe was the most amazing part. Co-workers were very helpful. I learnt everything about customer service at Avis.
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Great Company

Nice company to work for. Nice benefits and co workers are nice to work with.
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Productive and friendly co-workers

Provide all customers with friendly and personalized attention, in person and on the phone at all stages of the rental process. I learn how to satisy customer needs. The management is very friendly. The co-workers are very helpfull. The hardest part of the job is when handle unfriendly customers complaints. Sometimes, it becomes the enjoyable part of the job because I feel that I satify my customer.

Points positifs

friendly management

Points négatifs

too far
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Note globale

3.5

D'après 3,840 avis
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Notes par catégorie

3.3Équilibre vie professionnelle / personnelle
3.2Salaire / avantages sociaux
3.1Sécurité de l'emploi / évolution de carrière
3.1Direction
3.3Culture d'entreprise

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