Avis Budget Group has by far been my favourite place to work. Amazing atmosphere and lots to learn. Get to learn to deal with different types of customers as well as enhance your knowledge by plenty! Can be a fast paced environment or a slow paced environment depending on the season, so there is lots of variability in how busy it can be.
I have been working at Budget Car Rental full-time (More than a year)
Good environment with good people that are passionate about their jobs. The benefits are good and salary is competitive. The company recognizes good work and promotes from within, when possible. The company also looks to bring in talent from the outside where it is needed to change paradigms and improve performance.
Challenging market that is requiring us to focus on new channels and new automobile technologies.
Very fast paced job, you always have to be on your toes with constant reservation changes and new incoming flights and passengers. I learned how to manage 2 different locations and oversaw our airport kiosk.
I enjoyed my location at the airport and my coworkers. Having limited experience in customer service I was found unfit for position. Supervisor advised me of this through text on the day that I was scheduled to work. Not that much hands on training, Did some computer rental simulation on their in house program in the back.
low wage, 9 hour days, no benefits, limited training, no room for advancement
Ensure that you're in a secured role and you will never have to worry about looking over your shoulder, unless you aren't performing at all. If you're working in the call centre or as a salesperson in the stores, as long as you do your job, your job is secured. It's a great company to work for with great benefits and decent pay.
Great pay and benefits but management here seriously lack managerial skills. Co workers are friendly and help you out alot. They're always short on cars and customers are constantly yelling at you. Good job for gaining skills but not long term.
Managers play favorites, always short on cars and no recognition
Exciting work environment with minimum supervision. working in a fast phase environment and meeting different people on a regular bases mad the work atmosphere enjoyable. However, lack of cars in long weekends and holidays for customers makes it very difficult for management and stuff to meet clients needs.
As a Rental Sales Agent, I can get to meet different people everyday. I learned to be patient, to listen and do whatever I can for them to enjoy their vacation or to get them where they are supposed to go with less hassle. The hardest part of the job is that sometimes, client and sales people do not see eye to eye, a booking mistake, car availability or a discount not given. But nevertheless, we still do the best we can to give them the best service and experience as our clients. In our day to day activity my co-workers and I rely on effective communication to have a smooth daily operation. Sometimes there are misunderstandings, but we learn from mistakes. Our manager held regular quarterly meetings to ensure that he hears our concerns, suggestions and extend help as much as he can. Though one of this job's perks is sales incentives, nothing can top the feeling I get when customers are happy and appreciates all our hard work, leaving our location satisfied, even going to our customer service to commend our location.
Everyday, I am presented with many different situations with clientele and employees at once, and I would need to figure out a quick solution while remaining calm and presentable and providing a solution to facilitate work and customer satisfaction.
Also, I would be responsible for the efficiency and organization of tasks during the night. Also ensuring fair treatment of employees andn training of current and new employees as well.
- Trained and supervised employees
- Registered car rental customers and completed all paperwork
- Performed check-in and check-out times for rental vehicles
- Performed damage inspection and mileage check upon return of vehicles
- Conducted search for best rate offer for customers
I worked well under pressure and in a multitask environment. Working in the airport made me know how to communicate with different people, languages and cultures. It also made me patient, and make sure that the customers are also calm and satisfied waiting for their cars. I used to have a lot of returned customers wanted to be served by me.
Rental Sales Agent at Avis was my first job. I enjoyed almost everything about this job. Dealing with customers from all over the globe was the most amazing part. Co-workers were very helpful. I learnt everything about customer service at Avis.
Provide all customers with friendly and personalized attention, in person and on the phone at all stages of the rental process. I learn how to satisy customer needs. The management is very friendly. The co-workers are very helpfull. The hardest part of the job is when handle unfriendly customers complaints. Sometimes, it becomes the enjoyable part of the job because I feel that I satify my customer.