As a manager you expect more involvement and appreciation if there are results. You need to prepare your self to wait a long time to get recognized here. Unless you know someone.
The biggest concern is the salary. Budget needs to look around and see that what these people who are willing to work with frontline employees and willing to lead by example can get from other companies.
Unless you are working on the Airport there is no way to make up the gap from the incentive program, whatever anyone saying. I saw many people coming and going as a manager and no one ever been satisfied with the program. Very sad.
Wages were not enough for cost of living in 2015. Not bad as part time but as full time, you can't run your bread and butter with lower wages.
Fleet drivers and expediters were getting the lowest wage rates while Rental agents were getting Salary+ sales commission.
Fast based environment, knowledge regarding vehicle is a must but if do not have it. They will teach you. salary plus commission.There are daily weekly and monthly targets. Good place to make some good friends.
Transporting rental vehicles to airport and from various locations safely.
Vehicle Service Attendant responsible for ensuring that vehicles are clean and ready to be picked up by customers.
Perform regular maintenance to fleet such as checking tire pressure, ensuring fluid levels, and refueling gas.
identify and report damage to vehicles upon their return
Every department has a manager that doesn't care about employees and demands results while providing no training or clear instructions and not paying an acceptable wage to perform what they expect to their standards. Would not recommend.
place has bad management that only care about customer satisfaction.
pay is too low for the nature of what they expect done.
during slow times management are looking for any reason to fire you.
no diversity in the work place and too much favoritism to the people that come from the same country as the production manager, and the sales manager is a typical redneck who could care less and think he is the owner of the place
Retrieving cars from customers who were delinquent in their payments.
• Inspected cleanliness of vehicles city wide using the Blueprint cleaning system.
• Training employees to be proficient in their assigned tasks.
• Distributing cars from primary service center to various other locations
Creating legal contracts and resolving customer issues. Planning and distributing duties. Compiling daily business reports and payroll.
Mentoring new hires on upselling according to the customers needs.
Drive the clean vehicles to airport and park into stalls. I have learned the different models of autoes and relative knowledge. The company encourage people to work with a self-motivated working style. Staffs are support each other. The hardest part of the job is winter's road conditions. The vehicles might slide on the slippery road. The most enjoyable part of the job is traveling to other towns such as Banff.
As a Rental Sales Agent, I can get to meet different people everyday. I learned to be patient, to listen and do whatever I can for them to enjoy their vacation or to get them where they are supposed to go with less hassle. The hardest part of the job is that sometimes, client and sales people do not see eye to eye, a booking mistake, car availability or a discount not given. But nevertheless, we still do the best we can to give them the best service and experience as our clients. In our day to day activity my co-workers and I rely on effective communication to have a smooth daily operation. Sometimes there are misunderstandings, but we learn from mistakes. Our manager held regular quarterly meetings to ensure that he hears our concerns, suggestions and extend help as much as he can. Though one of this job's perks is sales incentives, nothing can top the feeling I get when customers are happy and appreciates all our hard work, leaving our location satisfied, even going to our customer service to commend our location.
> usually works 7-4 am ,good training ground for customer service,difficult part is handling irate customers and dealing with customers complaints.most enjoyable part is customers interactions everyday single day and treat them the best way you can.
The only thing thats good about the place was other people that i worked with. You wont advance very far as here in Alberta budget is owned by a private family which basically means top jobs positions go to family. hours long, also I worked for another car rental company and thier system is more advanced then budget.. budget is very OLD school. Somtimes its the ol "we dont know our selves.. so you figure it out on your own" mentality.
Rental Sales Agent at Avis was my first job. I enjoyed almost everything about this job. Dealing with customers from all over the globe was the most amazing part. Co-workers were very helpful. I learnt everything about customer service at Avis.