A typical day consisted of processing quotes and orders. They were taken by phone, email, or through walk-ins. Multitasking was essential - as you would be jumping from task to task consistently at a fast pace. This pace would lead to items being missed and in need of correction. The training on policies and procedures, and the products they sell - is minimal. You will be expected to learn much on your own; sink or swim. Policies and procedures are not clear and often change week to week. Little is in writing. Whether intentional or not, your colleagues may provide you with incorrect information on processes and products. I imagine this is due to lack of training and formal written procedures. As there are not many clear policies and procedures it makes sense that it would be difficult to implement as a manager. The training for SalesPad was provided and was helpful. The program itself is easy to use, however, there are many different SKUs for the same products and the pricing was often out of date and in need of verification. There are a lot of steps through SalesPad in order to process quotes and orders. There seems to be a disconnect between those higher up in the company, and those working on the front lines. It would be wise for them to create a training program (or programs) so that they not only have consistency but have more confident staff; who are less likely to gossip and tear each other down due to insecurity. This job turned out to be very stressful. I dreaded going into work and often feared for my job.
Cookie Friday; Social Club; Staff lunches; Gym - Yoga Classes; Great Benefits; Excellent hours.
Poor work environment; lack of training; inconsistent policies and implementation.