Worked there for over two years. I was on sick leave for a good portion of that because the job literally made me want to off myself.
Despite the fact that I had some of the best resolution stats on my team, because I didn’t offer that ridiculous survey, I’d constantly get reprimanded.
Because yes, 9/10 times you’re gonna be working for a team that requires an after call survey. That in itself isn’t too terrible; what’s the absolute WORST is that if you get anything but 5 stars, you get a zero, or points DOCKED. This affects the theoretical monthly bonus.
They’ll pretend to care about you. And they make a good job of it; only one of my supervisors was actually human, and even he was suffering for it. He mentioned a few times, before and after taking some time off work, that his kids would ask him why he looked so tired and unhappy. That should give you a good idea how backwards Asurion is.
Also, you CONSTANTLY have to lie to the customers. All the time. They can’t outright tell you to lie, but they have crafty ways of saying it.
Anyways Asurion is Heck On Earth, the employee turnaround is absolutely ridiculous, and I for one and happy to know they’re shutting their doors.
Possibility of monthly bonus, pay back $70 on your bus pass
The fact that it exists
Avez-vous trouvé cet avis utile?