They do background checks, but overall it's pretty simple, just be nice and they'll hire you
Computer system often slow or not working, sometimes need to take a few minutes to reboot everything.
Customers are only putting up with the processes as it can seem like the only option. Any sudden play by a competitor could cause a big change.
Prepare for questions based on what if scenarios or scenarios where when was a time you had to do something.
That is too complicated of a question to get into because of the wacky timekeeping but something like 10 a year maybe?
Start listening to your employees and their needs. We are humans, not robots.
Good employees are generated and maintained by good management. If management fails to treat employees with decency and respect, then employees will leave or not give you their best. If you want 110% from us we expect no less from you.