The work is interesting, there is never a dull day. The managers are nice but the goals the staff are expected to meet are intense so the management is put in a hard place. I have not found that there is a positive work life balance and the benefits are definitely not as easily obtained as described. That being said, its steady work, good base pay and they really care about customer service. All this said, I wouldn't work there forever.
Good experience, good people, schedules and additional pay are tricky. Make sure to try to get a great starting schedule.
Nice people, team atmosphere, decent starting pay, good benefits.
lots of bad shifts, over managed for stats, bonus structures.
Quick paced environment, with unrealistic expectations of employees. don't get on managements bad side or your career will be short lived. However, on the other hand if you rub elbows with the right people you could be promoted to a position that doesn't even exist yet!
The hardest part of the job is accepting that even if you are good at your job, customer feedback dictates your compensation and success. No incentive to be a hard working employee.
Working here was quite the experience. It is fast-paced, so learning the role is essential in training so you don't fall behind. Ask questions if you need help, don't be afraid as it is a team effort to succeed.