This job was very exciting once I was first hired. Slowly I realized we were underpaid, and over worked. We were expected to multitask rushes, learn about cultures around the world in an instant- they told us to fake it until you make it. People who call in are unreasonable and entitled.
Quick paced environment, with unrealistic expectations of employees. don't get on managements bad side or your career will be short lived. However, on the other hand if you rub elbows with the right people you could be promoted to a position that doesn't even exist yet!
The hardest part of the job is accepting that even if you are good at your job, customer feedback dictates your compensation and success. No incentive to be a hard working employee.
Working here was quite the experience. It is fast-paced, so learning the role is essential in training so you don't fall behind. Ask questions if you need help, don't be afraid as it is a team effort to succeed.