There is a clear reason why they are offering so many incentives to work there. Nobody with any self respect works there for long. Management is constantly micro managing your tasks, and creating issues, where none previously exist. Take the job, because you will get hired, but keep looking. Benefits kick in after 30 days, which is a plus. They are so short for employees for a reason. On the surface they appear like a great company to work for. The one very good thing about the company is job security. Nobody gets fired, they are desperate for anyone who can answer a phone. Customers are entitled, and your bonuses are effected threw no fault of your own. And they want that. If they can avoid paying you, they will. But if you just need money to get by, this is the place for you. Tonnes of overtime available, free coffee and tea, clean work enviroment.
Free parking, not too far from transit, co workers are pretty nice
Management has no concern for how you are treated, or how offensive things are.
Quick paced environment, with unrealistic expectations of employees. don't get on managements bad side or your career will be short lived. However, on the other hand if you rub elbows with the right people you could be promoted to a position that doesn't even exist yet!
The hardest part of the job is accepting that even if you are good at your job, customer feedback dictates your compensation and success. No incentive to be a hard working employee.
Working here was quite the experience. It is fast-paced, so learning the role is essential in training so you don't fall behind. Ask questions if you need help, don't be afraid as it is a team effort to succeed.