You are taught to assimilate like the borg because resistance is futile, with a series of 6 weeks mind manipulation, multiple system overwhelming task training, that kill your brain cells with uniformity, and useless culture training. They train you to think like a minion to serve over privileged putz’s with large credit spend to make you their commercial consumerist slavemongers in a virtual consumerist world. They dangle a carrot of high than normal wage opportunity in front of you, but fail to mention that you have to work tons of overtime, shitfty hours and weekends, and offer a bonus structure that’s hard to max out. In reality, it’s truly a mirage of false positivity to accomplish so, then say you didn’t do well or made a mistake, that robs you of much hard work and causes a ton of stress, and then call it coaching, therefore that’s why your bonus could not be attained. Then try to dub it constructive feedback when it’s truly criticism cloaked in a shiny coat to make you feel like your negative traits are reflected as opportunities for growth. But really you’re going nowhere (fast), lost your ability to meet your metrics to max out your bonus, when you work through breaks and lunch to do so - and add insult to the injury of weaselling you out of deserved hard worked for cash with the offer of useless lateral moves, shiftty hour changes or shift changes which are usually all you can make.
As for the staff, some are truly genuine, compassionate and the nicest people you will meet. I am glad I got to know them. I learned quite a bit from the people I worked with. Mostplus... of all I learned the lesson of how not to stay at a job that truly was not deserving of the efforts I put into it, and seeing so many others around me do the same thing and feel defeated and stuck and unhappy - and seeing people feel the same way that I did, and I most of all am so happy I did not allow myself to settle.
Some others will be the most unprofessional people you have ever dealt with and some supposed team leaders or managers, who should be knowledgeable because they have worked there for over 10 years, don’t know how to even answer your question’s in a valid and truthful way. And months later will lie to you by using excuses that they were given incorrect information and retract said communications and defraud you of hard earned income...
⚠️ warning ⚠️ if you at all value your self worth, reconsider the notion of allowing yourself to lose valuable years at this place.moins
Learning how to be a superficial know it all and helping rich yuppies make reservations, buy tickets, along with other useless shtfit and other trivial tasks, to sound helpful while you do so.
Long hours, boring drivel of coaching, not enough money for the bull shiz you do
Quick paced environment, with unrealistic expectations of employees. don't get on managements bad side or your career will be short lived. However, on the other hand if you rub elbows with the right people you could be promoted to a position that doesn't even exist yet!
The hardest part of the job is accepting that even if you are good at your job, customer feedback dictates your compensation and success. No incentive to be a hard working employee.
Working here was quite the experience. It is fast-paced, so learning the role is essential in training so you don't fall behind. Ask questions if you need help, don't be afraid as it is a team effort to succeed.