Aspire Lifestyles
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Avis des employés pour Consultant chez Aspire Lifestyles

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You work at the overlords pleasure and be sure you don't "mess up" or else you'll get written up...but rarely fired. They keep you fearing for your job constantly when in reality the turnover rate is so high that they can't pay people enough to stay. Don't even get me started on scheduling if you don't have kids your outta luck. People with children are constantly given accommodations and better shifts while everyone else is thrown the scraps. As for leadership, or a better way to put it is lack there of, they are only out to cover their own rears. The SDM's act like they are on your side but only care about their bonuses at the end of the day. The TL's are a joke. Don't work here I did for over 3 years and the only reason was I need to pay the bills and benefits. Otherwise RUN AWAY!
Points positifs
not much ok benefits
Points négatifs
garbage shifts, terrible leadership, constant threats of termination
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Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
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This an in-bound concierge service for a client who is a major U.S. credit card company, which sets unreasonable expectations for its cardmembers. A majority of the cardmembers have a bizarre sense of entitlement or unpleasant demeanour which prevents them from effectively getting what they want on their own, which is why they rely on this kind of service. There are many unremarkable employees (management and lower level) who have the attitude that they are destined for something better, or that they are God's gift to whatever because they can do this job competently. At least the benefits coverage and incentive bonuses are decent.
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The mindset at this company is customer focused. Although it is a call centre environment, your priority is the customer's need. That need may to acquire tickets to a show, dinner at an exclusive restaurant or finding once in a lifetime experience around the world. You may get a sense that what the particular customer really wants is to have some contact with the outside world, and that is okay too. Spend the time with them and ensure their needs are met. The downside is that you are still working in a boiler room call centre environment where every word you say is recorded and can be reviewed. that brings a lot of pressure. It may be that you are not working from a script per se, but there are call requirements that test the most professional and attentive employee. Your call can be reviewed and the person, using hindsight, can identify a point you missed an opportunity to ....... whatever. The pace can be intense. There are peak market times where the demand outstrips the opportunity you are able to provide the customer, which is a very high-end client that is not used to hearing NO or Sorry.
Points positifs
Customer rapport opportunities
Points négatifs
HIgh pressure call centre environment.
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Don’t have to take home your work Excellent pay and benefits Amazing training for the job Teaches you impeccable skills in premium language, multitasking, and personal skills A lot of incentives For the most part great people
Points positifs
Free lunches, huge bonus potentials, added perks
Points négatifs
Call centre environment
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Many people had numerous issues with the company, but I really am not one of those people. The job is rather interesting, there are a few opportunities for advancement and the pay is not terrible. My only issues were with some of the employees and their attitudes, and not being able to get off an over-night shift very easily.
Points positifs
decent pay, incentives, perks
Points négatifs
co-workers
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Extreme micro management, revolving door from the front end all the way up to the upper management level. Processes constantly changing and you're expected to follow them 100% within 24hrs, no exceptions. Systems that you do your work on don't even speak to each other and are like they're made by amateurs. On occasion they decide to do employee beneficial events like a work bbq during work hours or a paid lunch of managements choosing, but it fluctuates constantly on whether or not they go through with them or even do them at all for a whole year since upper management people are always coming and going; it's amazing that they're still in business at all. The building itself has constant bug and rodent issues, electricals breaking down from elevator access to entire computer systems company wide, even bathrooms take turns on being out of order for one reason or another. For the amount of stress you deal with on a daily basis, the pay just isn't worth it. The only thing that was enjoyable was the work itself most days, anyone who enjoys speaking to people and doing research would enjoy the work, but everything outside of that needs a massive overhaul,to the point that they've had many law suits over the years because of the mass amount of issues.
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When I got hired, I was put in this workshop for 3 months and got bombarded with information about the job. Half of what I've learner were not used at the job. The people are great but management sucks! You are constantly on your toes and everything single thing you do is being scrutinized and watched. You are constantly being judgement, even the way you talk.
Points positifs
Benefits
Points négatifs
management and job structure
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You will get paid a steady salary and get lots of free coffee and food. Those are the only pros. Decent pay is dependant on unattainable bonuses, shifts are horrible (they are fine is you dont have friends, kids, family and dont value your health), lack of good management or direction, spoiled clients who ask either impossible things or things they could do themselves (and complain endlessly) are just some of the cons. Work here as you search for a better job- not necessarily a higher paying job but one with much less stress and one that wont leave you empty after each shift.
Points positifs
Free food
Points négatifs
Clients, management
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Operations Managers at Aspire Lifestyles, Burlington are happy with ensuring that status quo is maintained. They are repellent towards innovation and lack basic people management skills. The work is interesting and is not very stressful. Bonus structure is cockeyed and tough to attain. Most of the Team Leaders have no clue on how a Team is to be managed, motivated and made efficient. But you can't blame them when the SDM's lack any vision.
Points positifs
Interesting work, Good training
Points négatifs
Daily struggle to find a good workstation to work at, struggle to find a voice amp box daily, Tough to get leaves approved, forget about moving up the ladder unless you're as useless as the Mgr interviewing you.
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You will get hired and if they like you then you get a good shift. If they don't like you then you get a bad shift with little to no opportunity to change it. You then go through "training" which sets you up to fail. Once you are through training you get yelled at by entitled rich people and the horrible management. you will do everything right but if you can't get someone into a fully booked restaurant and they write a survey saying how you ruined their special occasion and they want to cancel their card, your bonus is gone for 3 months. Management's response: "at least you have a job". They keep offering money to refer friends. I wouldn't refer the worst scumbag in the world to work there, let alone friends. Plus: it's a paycheck. Negative: no work/life balance (need to request time off one year in advance); no opportunity for advancement unless you belong to the in crowd (weigh 300 pounds or more); entitled rich people
Points positifs
Free food
Points négatifs
Everything else
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They advertise the salary at $45,000 which is a complete lie. The management was ok but they did play favorited ( thank god I was one) if you suck up you can do ok here but don't expect to make more than 15-19 an hour.
Points positifs
Fun people, tons of pizza
Points négatifs
Not enough pay and only lateral promotions
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