Aspire Lifestyles
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Aspire Lifestyles - Avis

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Voir les 146 avis
3,0
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not the best company to work at the management was never on the same page policy changed based on favoritism which added to the overall poor employee morale.

Benefits and holidays were good making it hard to leave.
Points positifs
benefits
Points négatifs
stress levels
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5,0
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I worked for Aspire Lifestyles for 5+ years and absolutely loved it. Many of the complaints reviewers list are based on the overall environment of call centers. It is fast paced, you are held to high (but attainable) standards, and there are metrics that must be hit. I came into the company having never worked at a call center and was able to advance quickly. Through hard work and applying the feedback given to me I was able to meet every goal I set for myself; from entry level, to working with new hires, to Team Leader, and then QA. If you are flexible and coachable you can be successful there. The pay was better than other call centers I've seen and had incredible insurance. On top of that, there are monthly bonuses, quarterly if you move to a role higher up in the company, plus a lot of incentives. If not for COVID-19, I would have been with this company until I retired. I can't recommend it enough!
Points positifs
Great pay, fantastic insurance, incentives, bonuses, HUGE potential for career advancement, remote work
Points négatifs
There was an issue with upper management for a bit but many positive changes have been made.
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1,0
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You are just a number here. Due to Covid 19 instead of taking the governments help they fired more than half their staff. Advancement is impossible, unless picked as a favourite by management. If you have an evening or night shift good luck ever getting off of it. For 2.5 years I worked every Thursday, Friday, Saturday and Sunday and it was like pulling teeth to get a better schedule.
Points positifs
Good pay
Points négatifs
Horrible Management, call center atmosphere, set schedule very difficult to receive accommodations or ever change schedules.
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4,0
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They have some quirks like any company, but overall it was a great place to work. Unfortunately a lot of us are no longer with the company due to layoffs forced by COVID-19. The company was always good to me during my years working here.
The other people I worked with were amazing. They're still new to the at home world so not all the career advancement is setup for it yet.
Points positifs
work from home, managerial support, pretty good pay
Points négatifs
half hour lunches, some team leads don't give attention to their team
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5,0
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This is a terrific company to work for. There are a lot of processes to learn and follow but a lot of tools and resources and job aids to assist you in being successful on the job. The environment is very team oriented and everyone is always willing to lend a hand when you have a question.
The job can be challenging at times but very rewarding. I never had any complaints as an employee during my tenure.
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1,0
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The office environment at Aspire Lifestyles is toxic and detrimental to people's mental health. Work is expected to be done 100% perfectly every single time, while having more work than is possible in your shift. Management doesn't care about employees, you're just a number. Favourtism also runs rampid at this company. There are no promotions, every single job is considered a lateral move, despite being given substantial more work to complete. Their idea of office morale is feeding the staff pizza 2-3 times per week, with no healthy options. Compensation is awful based on the work load you're expected to complete. Bonus structure is 100% out of your control, and again, unless things are scored at 100%, you do no recieve your bonus, and it can be taken away from you for things that are completely out of your control (eg: survey's from another department).
I wouldn't recommend this place to work to my worst enemy.
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4,0
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Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
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4,0
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My position at Aspire Lifestyles was eliminated due to the impact of COVID-19 on their business. While I was there I enjoyed my work. I received annual merit increases in my pay,
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4,0
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Good management, fair treatment and scheduling according to business needs. I learned to manage different applications both web based and encryption.

The values are align for the business structure and room for growth is available.
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5,0
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Amazing company. Not a people mill. Not a stressful timing you position. They actually mean it when they say they want the best customer service. They care about quality not quantity. Simply awesome.
Points positifs
Job, people, work from home in pajamas
Points négatifs
Have to bid for shifts quarterly so you may not get what you want
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1,0
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I’m sure it’s not going to be long before this company shuts down. Especially the office that’s in America. Management is rude, they switch up procedures whenever they see fit, and they make sure they find ways to take away your monthly bonus or just not pay you for it and then tell you want you weren’t e
sure to find ways to
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1,0
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This an in-bound concierge service for a client who is a major U.S. credit card company, which sets unreasonable expectations for its cardmembers. A majority of the cardmembers have a bizarre sense of entitlement or unpleasant demeanour which prevents them from effectively getting what they want on their own, which is why they rely on this kind of service. There are many unremarkable employees (management and lower level) who have the attitude that they are destined for something better, or that they are God's gift to whatever because they can do this job competently. At least the benefits coverage and incentive bonuses are decent.
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5,0
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Awesome company to work for, always room to grow, company cares for employees and always have support , always incentives and rewards. Always professional and care about employers
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5,0
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Excellent management team, understanding managers, hardworking supervisors and friendly colleagues. It was also a good and supportive working environment.
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5,0
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Aspire Lifestlyes is one of the leading travel concierge companies in the world. The company offers great benefits including 401K, medical, dental, paid time off, holiday pay for time worked plus more.
There are opportunities for advancement and the company offers a great work life balence. You will have a flexible work schedule because the organization has accounts they service which require 24/7 maintenance. You may pick from working days or nights.

The leadership team is very supportive and the mangers are always willing to help. There is an extensive training program and mentoring availble so you can succeed. This is not a job, but a career for talented professionals who love travel, custmer service and strive to excel.
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4,0
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Great job to work at .. work load can be pretty heavy . People are very understanding of your situation.. upper management is always willing to help !
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1,0
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The managers will discuss your performance with their friends who are just regular advisors. One manager lets her husband listen to internal phone calls of the agents and he doesn't work there. The rules only apply to some travel agents and not all. They gossip about people's business and pretend they are on your side. They are very shady and also will cheat the bonuses for their favorite agent to get the money even if they do not deserve it. They cheat out the shift bids to their favorites. They will paint a picture of the interview like its the best thing that will happen for you. There is NO ROOM FOR GROWTH. IF you proceed with this job and go on an interview just look how empty that place is.OH, the training is 6 weeks and you have to pass each week else you'll be terminated. The training is rigorous so don't quit your job just yet. The customers are needy and spoilt. If you have a lot of escalations against you oh my friend you are now on the radar so be careful. YOU HAVE BEEN WARNED
Points positifs
Gain a lot of valuable experience that will bolster you to the next level
Points négatifs
too much to list I wont even waste my time
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1,0
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This used to be a good company. Now it just drains your soul. Management is intolerable. The company has no real direction. They only care about numbers numbers numbers! Your co-workers will screw you over with bad work that you have to fix or else it's your butt on the line, not theirs. The pay is a joke. You are constantly required to take on more and more responsibilities without any increase in pay. Promotions only happen laterally, meaning no pay rise, and you still have to do your original job on top of your new one.
Look, I know you might be desperate for work, but go be a dishwasher at a restaurant or something instead. Trust me and all the other reviewers here. You will enjoy that environment more than you would this one.
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3,0
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Have some self respect and find a company that cares about you. You are not JUST a resource to be used up and discarded. You have value and self worth, move on
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3,0
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If you are looking for a WAH company, they are fabulous. Formerly known as VIPDesk, they were one of the premier Work At Home companies. They were bought out a few years ago by Aspire Lifestyles. With the buyout, the new company slowly opted to move a lot of the external processes into a brick and mortar setting. Many people were demoted without cause or warning.
Points positifs
work at home, paid well
Points négatifs
unhealthy culture, lack of upward mobility
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2,0
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Recon team is kind off routine job on daily basis. No career enhancement and no career challenge. Comfortable job for beginners. Will like to have more challenge on daily basis
Points positifs
Medical Card and Insurance
Points négatifs
Unconsistent break time
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