Avis d'employé sur Aspire Lifestyles
Not for the faint hearted
The mindset at this company is customer focused. Although it is a call centre environment, your priority is the customer's need. That need may to acquire tickets to a show, dinner at an exclusive restaurant or finding once in a lifetime experience around the world. You may get a sense that what the particular customer really wants is to have some contact with the outside world, and that is okay too. Spend the time with them and ensure their needs are met. The downside is that you are still working in a boiler room call centre environment where every word you say is recorded and can be reviewed. that brings a lot of pressure. It may be that you are not working from a script per se, but there are call requirements that test the most professional and attentive employee. Your call can be reviewed and the person, using hindsight, can identify a point you missed an opportunity to ....... whatever. The pace can be intense. There are peak market times where the demand outstrips the opportunity you are able to provide the customer, which is a very high-end client that is not used to hearing NO or Sorry.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Customer rapport opportunities
HIgh pressure call centre environment.
I worked here for a few years. It was an OK place to work, when they anticipate a very busy day they usually provide lunch, sometimes fun office incentives. The job itself is pretty easy and can be fun, but sometimes you have to deal with people who look down at you. Need to have "thick skin" or not care. They have opportunities to move up but people don't ever get the chance, because team leaders decide to stay where they are, or if you want to move to another department, they'll give you an interview but they already know who they will make the offer to. Also, changing shifts is hard, there's always You have to be able to pick your battles with management. It seemed like management would pick a few people they didn't like and penalize them for insignificant things, whereas other employees who were wasting time and literally not good at their jobs never got penalized. You can send "coaching" for those people who don't do the job correctly, but it never gets corrected.
benefits after 30 days, lunch sometimes, office games
late shifts, management is unhelpful, rude clients
Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
Was a good steady job. The job itself was very fun. Every day had something different and wasn't repetitive. Was exciting learning all sorts of new things each day. The employees there are all fantastic, I made a lot of great friends during my tenure with Aspire. Great culture.
Free lunches, great teams
Management wasn't always truthful or forthcoming