Avis d'employé sur Aspire Lifestyles
Many incentives and great kitchen/break room
Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
This an in-bound concierge service for a client who is a major U.S. credit card company, which sets unreasonable expectations for its cardmembers. A majority of the cardmembers have a bizarre sense of entitlement or unpleasant demeanour which prevents them from effectively getting what they want on their own, which is why they rely on this kind of service. There are many unremarkable employees (management and lower level) who have the attitude that they are destined for something better, or that they are God's gift to whatever because they can do this job competently. At least the benefits coverage and incentive bonuses are decent.
The mindset at this company is customer focused. Although it is a call centre environment, your priority is the customer's need. That need may to acquire tickets to a show, dinner at an exclusive restaurant or finding once in a lifetime experience around the world. You may get a sense that what the particular customer really wants is to have some contact with the outside world, and that is okay too. Spend the time with them and ensure their needs are met. The downside is that you are still working in a boiler room call centre environment where every word you say is recorded and can be reviewed. that brings a lot of pressure. It may be that you are not working from a script per se, but there are call requirements that test the most professional and attentive employee. Your call can be reviewed and the person, using hindsight, can identify a point you missed an opportunity to ....... whatever. The pace can be intense. There are peak market times where the demand outstrips the opportunity you are able to provide the customer, which is a very high-end client that is not used to hearing NO or Sorry.
Customer rapport opportunities
HIgh pressure call centre environment.
There are a few nice management. You have to be really friendly. A lot of events where food and treats are provided. It's open 24hrs. Be careful who you make friends with and keep your business personal.
Catered events, etc
Strict break times, strict quotas