Aspire Lifestyles
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Avis d'employé sur Aspire Lifestyles

Fun while it lasted...may wanna stay away

4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
4 mars 2019
Many people had numerous issues with the company, but I really am not one of those people. The job is rather interesting, there are a few opportunities for advancement and the pay is not terrible. My only issues were with some of the employees and their attitudes, and not being able to get off an over-night shift very easily.
Notes par catégorie
3,0Équilibre vie professionnelle / personnelle
4,0Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
3,0Direction
2,0Culture d'entreprise
Points positifs
decent pay, incentives, perks
Points négatifs
co-workers
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LIFESTYLE CONSULTANT (Employé actuel) - Burlington, ON
Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
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1,0
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Lifestyle Consultant (Ancien employé) - Burlington, ON
This an in-bound concierge service for a client who is a major U.S. credit card company, which sets unreasonable expectations for its cardmembers. A majority of the cardmembers have a bizarre sense of entitlement or unpleasant demeanour which prevents them from effectively getting what they want on their own, which is why they rely on this kind of service. There are many unremarkable employees (management and lower level) who have the attitude that they are destined for something better, or that they are God's gift to whatever because they can do this job competently. At least the benefits coverage and incentive bonuses are decent.
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4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
23 avril 2019
Même poste
Lifestyle Consultant (Ancien employé) - Burlington, ON
The mindset at this company is customer focused. Although it is a call centre environment, your priority is the customer's need. That need may to acquire tickets to a show, dinner at an exclusive restaurant or finding once in a lifetime experience around the world. You may get a sense that what the particular customer really wants is to have some contact with the outside world, and that is okay too. Spend the time with them and ensure their needs are met. The downside is that you are still working in a boiler room call centre environment where every word you say is recorded and can be reviewed. that brings a lot of pressure. It may be that you are not working from a script per se, but there are call requirements that test the most professional and attentive employee. Your call can be reviewed and the person, using hindsight, can identify a point you missed an opportunity to ....... whatever. The pace can be intense. There are peak market times where the demand outstrips the opportunity you are able to provide the customer, which is a very high-end client that is not used to hearing NO or Sorry.
Points positifs
Customer rapport opportunities
Points négatifs
HIgh pressure call centre environment.
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  1. Fun while it lasted...may wanna stay away