Avis d'employé sur Aspire Lifestyles
Do you value your sanity? Don't work here.
This an in-bound concierge service for a client who is a major U.S. credit card company, which sets unreasonable expectations for its cardmembers. A majority of the cardmembers have a bizarre sense of entitlement or unpleasant demeanour which prevents them from effectively getting what they want on their own, which is why they rely on this kind of service. There are many unremarkable employees (management and lower level) who have the attitude that they are destined for something better, or that they are God's gift to whatever because they can do this job competently. At least the benefits coverage and incentive bonuses are decent.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
I worked here for a few years. It was an OK place to work, when they anticipate a very busy day they usually provide lunch, sometimes fun office incentives. The job itself is pretty easy and can be fun, but sometimes you have to deal with people who look down at you. Need to have "thick skin" or not care. They have opportunities to move up but people don't ever get the chance, because team leaders decide to stay where they are, or if you want to move to another department, they'll give you an interview but they already know who they will make the offer to. Also, changing shifts is hard, there's always You have to be able to pick your battles with management. It seemed like management would pick a few people they didn't like and penalize them for insignificant things, whereas other employees who were wasting time and literally not good at their jobs never got penalized. You can send "coaching" for those people who don't do the job correctly, but it never gets corrected.
benefits after 30 days, lunch sometimes, office games
late shifts, management is unhelpful, rude clients
Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
Was a good steady job. The job itself was very fun. Every day had something different and wasn't repetitive. Was exciting learning all sorts of new things each day. The employees there are all fantastic, I made a lot of great friends during my tenure with Aspire. Great culture.
Free lunches, great teams
Management wasn't always truthful or forthcoming