Just a call center now, used to be more
Concierge services (Ancien employé) – Burlington, ON – 2 novembre 2018
This is a company that's ran completely by street smarts. None of the team-leaders or mid-level managers, starting from recruitment to HR to operation, have any academic qualifications to be able to manage employees that possess the intelligence and professionalism required to properly service the truly wonderful (And high end) clientele that they serve.
Therefore the company has descended to become just a call center, numbers and quantity driven, at the cost of service and quality. They are lucky to have some left-over employees from their good old days, those people make the place tolerable for a while; but the toxic culture of the company prevents those people from climbing the ladder. The unqualified, and therefore insecure managers only promote those that they can control.
If you're just looking for a summer job or If you're a yes-man, this company will be the perfect fit for you; the actual clients on the phone, and the tenured agents on the floor will sometimes make you feel comfortable, but don't confuse that with job-security or being content.