Aspire Lifestyles
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Aspire Lifestyles - Avis

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3,0
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not the best company to work at the management was never on the same page policy changed based on favoritism which added to the overall poor employee morale.

Benefits and holidays were good making it hard to leave.
Points positifs
benefits
Points négatifs
stress levels
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1,0
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You are just a number here. Due to Covid 19 instead of taking the governments help they fired more than half their staff. Advancement is impossible, unless picked as a favourite by management. If you have an evening or night shift good luck ever getting off of it. For 2.5 years I worked every Thursday, Friday, Saturday and Sunday and it was like pulling teeth to get a better schedule.
Points positifs
Good pay
Points négatifs
Horrible Management, call center atmosphere, set schedule very difficult to receive accommodations or ever change schedules.
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3,0
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Where to begin with Aspire. My overall impression of them is they've bitten off more than they can chew and their decision making is made in a bubble in reaction to any given crisis without any forethought or planning. "volume is high? pull people from other departments to help" "other departments are failing now? - we'll split their departments into more departments to mitigate the amount of specific job types"
When I started they were proudly calling themselves "not a call center" within the first year the higher ups changed that it was all about calls and research not about quality of work. Overall if you get on the right team with the right team leaders you'll have an okay time working here but if you're on the wrong team you'll be miserable.
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1,0
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The office environment at Aspire Lifestyles is toxic and detrimental to people's mental health. Work is expected to be done 100% perfectly every single time, while having more work than is possible in your shift. Management doesn't care about employees, you're just a number. Favourtism also runs rampid at this company. There are no promotions, every single job is considered a lateral move, despite being given substantial more work to complete. Their idea of office morale is feeding the staff pizza 2-3 times per week, with no healthy options. Compensation is awful based on the work load you're expected to complete. Bonus structure is 100% out of your control, and again, unless things are scored at 100%, you do no recieve your bonus, and it can be taken away from you for things that are completely out of your control (eg: survey's from another department).
I wouldn't recommend this place to work to my worst enemy.
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4,0
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Typically your schedule may not be ideal to start, however there are often "shift bids" which allows you to change your schedule. Bonus structure is good and many incentives available based on working overtime and performance. No "script" to follow when speaking with clients, however premium dialogue must be adhered to and is scored accordingly.
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4,0
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Good management, fair treatment and scheduling according to business needs. I learned to manage different applications both web based and encryption.

The values are align for the business structure and room for growth is available.
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1,0
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This an in-bound concierge service for a client who is a major U.S. credit card company, which sets unreasonable expectations for its cardmembers. A majority of the cardmembers have a bizarre sense of entitlement or unpleasant demeanour which prevents them from effectively getting what they want on their own, which is why they rely on this kind of service. There are many unremarkable employees (management and lower level) who have the attitude that they are destined for something better, or that they are God's gift to whatever because they can do this job competently. At least the benefits coverage and incentive bonuses are decent.
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1,0
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This used to be a good company. Now it just drains your soul. Management is intolerable. The company has no real direction. They only care about numbers numbers numbers! Your co-workers will screw you over with bad work that you have to fix or else it's your butt on the line, not theirs. The pay is a joke. You are constantly required to take on more and more responsibilities without any increase in pay. Promotions only happen laterally, meaning no pay rise, and you still have to do your original job on top of your new one.
Look, I know you might be desperate for work, but go be a dishwasher at a restaurant or something instead. Trust me and all the other reviewers here. You will enjoy that environment more than you would this one.
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3,0
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Have some self respect and find a company that cares about you. You are not JUST a resource to be used up and discarded. You have value and self worth, move on
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2,0
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Quick paced environment, with unrealistic expectations of employees.
don't get on managements bad side or your career will be short lived. However, on the other hand if you rub elbows with the right people you could be promoted to a position that doesn't even exist yet!


The hardest part of the job is accepting that even if you are good at your job, customer feedback dictates your compensation and success. No incentive to be a hard working employee.
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4,0
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Working here was quite the experience. It is fast-paced, so learning the role is essential in training so you don't fall behind. Ask questions if you need help, don't be afraid as it is a team effort to succeed.
Points positifs
Work Perk days, bonus
Points négatifs
Shift bidding, hours
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3,0
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This job was very exciting once I was first hired. Slowly I realized we were underpaid, and over worked. We were expected to multitask rushes, learn about cultures around the world in an instant- they told us to fake it until you make it. People who call in are unreasonable and entitled.
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1,0
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Constant nagging and no chance at advancement. All sideways moves, never an increase in pay. Bonus is hardly possible. Take 100 calls a month but lose your bonus if 3 are bad and customers are angry or you miss something like forgetting to say hello.
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1,0
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Run away as fast as you can. It is not a good place to work. Ugh. I’d rather move pianos in retrospect
Ugh

Don’t invest yourself here. It cannot be rewarded
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1,0
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I worked here as a team leader and had been employed for just short of 6 years. In those six years, I was promoted thrice to arrive at my current position.

Culture: Easy going peers, everyone is sympathetic to the stresses all employees feel.


Management: In one word - pitiful. The only stakeholders they care about are the board of Aspire or International SOS. The internal customer (the employee) is an afterthought.


Their external customer satisfaction score is targeted at 72% or higher, yet at the time of writing this review, their internal customer satisfaction score is a dismal 2.8 out of 5 roughly 56%. Should tell you a lot about the company.


As mentioned in the header, stay away.
Points positifs
Peers
Points négatifs
Unattainable bonuses, very unhelpful and unsupportive management
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1,0
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You are taught to assimilate like the borg because resistance is futile, with a series of 6 weeks mind manipulation, multiple system overwhelming task training, that kill your brain cells with uniformity, and useless culture training. They train you to think like a minion to serve over privileged putz’s with large credit spend to make you their commercial consumerist slavemongers in a virtual consumerist world. They dangle a carrot of high than normal wage opportunity in front of you, but fail to mention that you have to work tons of overtime, shitfty hours and weekends, and offer a bonus structure that’s hard to max out. In reality, it’s truly a mirage of false positivity to accomplish so, then say you didn’t do well or made a mistake, that robs you of much hard work and causes a ton of stress, and then call it coaching, therefore that’s why your bonus could not be attained. Then try to dub it constructive feedback when it’s truly criticism cloaked in a shiny coat to make you feel like your negative traits are reflected as opportunities for growth. But really you’re going nowhere (fast), lost your ability to meet your metrics to max out your bonus, when you work through breaks and lunch to do so - and add insult to the injury of weaselling you out of deserved hard worked for cash with the offer of useless lateral moves, shiftty hour changes or shift changes which are usually all you can make.

As for the staff, some are truly genuine, compassionate and the nicest people you will meet. I am glad I got to know them. I learned quite a bit from the people I worked with. Most
 - plus...
Points positifs
Learning how to be a superficial know it all and helping rich yuppies make reservations, buy tickets, along with other useless shtfit and other trivial tasks, to sound helpful while you do so.
Points négatifs
Long hours, boring drivel of coaching, not enough money for the bull shiz you do
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3,0
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Good environment for someone looking to start in a call center job. Getting a good shift is a challenge. Sometimes you have to work on public holidays but they will pay extra for it, however a large portion of it goes in taxes. The bonus incentive is also good but the way they calculate it could be improved. Also the bonus ends up getting taxed too so at the end of the month its not so encouraging. It is difficult to get a bonus if you get a bad day.
Points positifs
free lunches, monthly bonus
Points négatifs
work on weekend, shift timings
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4,0
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The mindset at this company is customer focused. Although it is a call centre environment, your priority is the customer's need. That need may to acquire tickets to a show, dinner at an exclusive restaurant or finding once in a lifetime experience around the world. You may get a sense that what the particular customer really wants is to have some contact with the outside world, and that is okay too. Spend the time with them and ensure their needs are met.

The downside is that you are still working in a boiler room call centre environment where every word you say is recorded and can be reviewed. that brings a lot of pressure. It may be that you are not working from a script per se, but there are call requirements that test the most professional and attentive employee. Your call can be reviewed and the person, using hindsight, can identify a point you missed an opportunity to ....... whatever.


The pace can be intense. There are peak market times where the demand outstrips the opportunity you are able to provide the customer, which is a very high-end client that is not used to hearing NO or Sorry.
Points positifs
Customer rapport opportunities
Points négatifs
HIgh pressure call centre environment.
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4,0
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Don’t have to take home your work
Excellent pay and benefits

Amazing training for the job

Teaches you impeccable skills in premium language, multitasking, and personal skills

A lot of incentives

For the most part great people
Points positifs
Free lunches, huge bonus potentials, added perks
Points négatifs
Call centre environment
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4,0
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Many people had numerous issues with the company, but I really am not one of those people. The job is rather interesting, there are a few opportunities for advancement and the pay is not terrible. My only issues were with some of the employees and their attitudes, and not being able to get off an over-night shift very easily.
Points positifs
decent pay, incentives, perks
Points négatifs
co-workers
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2,0
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You work at the overlords pleasure and be sure you don't "mess up" or else you'll get written up...but rarely fired. They keep you fearing for your job constantly when in reality the turnover rate is so high that they can't pay people enough to stay. Don't even get me started on scheduling if you don't have kids your outta luck. People with children are constantly given accommodations and better shifts while everyone else is thrown the scraps. As for leadership, or a better way to put it is lack there of, they are only out to cover their own rears. The SDM's act like they are on your side but only care about their bonuses at the end of the day. The TL's are a joke. Don't work here I did for over 3 years and the only reason was I need to pay the bills and benefits. Otherwise RUN AWAY!
Points positifs
not much ok benefits
Points négatifs
garbage shifts, terrible leadership, constant threats of termination
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