Ashley Furniture HomeStore - Avis
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Management only communicated with us to give us discipline Never not once did they give us any credit for the great work we did. It’s the little things like that that helps the morale in the work place. I would not recommend this place at all!!!
Started off ok, other than I had 4 days of training which was not even close to being enough. I was destined to fail from the get go. In the beginning, store I worked at had no store manager in place, the person I took over from left things an absolute mess, plus I had no senior manager in place for guidance. There was no immediate help within. I reached out multiple times for help which was unanswered. The expectations were extremely high, often left with multiple tasks to complete with not enough time to complete them. I was going in early and staying late just to attempt to get ahead. But often times you’re asked to stop what you’re doing to complete a task that seemed ridiculous for the amount of traffic the store got. Furniture is no emergency. Head office people were rude and when I encountered one in my early days, she blamed me for something I didn’t even do! Rather than welcome me to the company and explain the issue, she was accusatory and rude! I was firm in my response which I later found out I was considered “rude”. I refuse to be walked on regardless of who they are! When I finally got a senior manager, she did very little to support me, responding only with “we’ll help get you through it”. She was young and acted like she knew it all. Our personalities did not gel, that’s why I’m sure she treated me the way she did. I did not fit into her mould or the company’s for that matter. I have education, skills and talent and know how to put things together, but was told countless times to change this and change that, was never right. Store staff did support me and let - plus...
Discount, and that even was laughable
All the rest
Job requires you to deliver furniture in areas that a delivery truck should not go. The sales people do not care about the delivery workers. Many times we have gotten stuck in snow on roads where there’s hardly anybody around. Wether it’s -30 or not your basically forced to go in fear of not having a job. Was not the job for me.
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After being hired at Ashly’s in Abbotsford I was told and signed a contract stating I would be on training for 3 months well I had completed my on line training in the first 3 weeks which uotheemployees that already work there haven’t finished and after selling a 2000 dollar sofa of course I gave it to the salesman who was training me which is what I was supposed to do I was told today that I wasn’t working out no from what I’ve seen the owners are truly Homophobic that’s why I got let go i’ve been in the workforce for 40 years and I’m usually a good charge
The Good: -The immediate management, that being the assistant manager and manager were both terrific. -The staff is friendly and fun to spend 8 hours a day with. -Ashley makes a good mid range product which you can easily be proud to sell. - The pay structure is good, giving you a base salary of X dollars. Anything commissions you produce exceeding X dollars is paid to you. You are guaranteed X dollars so you will not starve during slow periods. Things to Consider : A - This is commission driven sales, and commissions arent given until your sale is shipped. B- The management will have your back most of the time, but particularly troublesome customers will get what they want eventually (even if they're wrong), usually at the cost of your commission. This happens more often than not, but it's not a regular occurrence. C- If you cost the company more than your commission covers, they will lay you off during the slow season. This is true even if you have a warehouse of stuff waiting to get delivered (see point A) - additionally; if the products on back order (no fault of yours) it still could affect your employment. D - In the Atrium (where this ashley is located) there are 2 other stores, all owned by the same people. Ashley only carries Ashley products, but World wide next door carries a diverse range, including Ashley. This makes competing with them difficult. - additionally; Ashley does not carry appliances or electronics. Dont consider working here if you are thin skinned. Ive worked a number of sales jobs and I will say customers are a bit - plus...
This company is great a training, some downtime and the pay isn't great. It's a fully commission job which makes it difficult to keep a positive outlook. The most enjoyable part of the job is meeting new people and designing their spaces.
Management was the toughest to deal with. Always writing up the crew's. Management just in the Warehouse was horrible more for the guy who sat in the office that overlooks everything and everyone, more considered a boss and not a leader. Supervisors not knowing their own jobs except for one that quit out of the blue which was a shock. Went from organized to chaos. Micro managing badly. No home/work life Balance.
Long hours, not recognized for anything, no home/work life balance, bullied by mid upper management, forced to come in when sick.
it starts good, as they need you for their store and chores. No matter how much you work , it won't be enough. They have targets which can only be achieved by flying donkeys. Even the upper management knows that it's unattainable but still they will push you and compare you with anyone who has done , and trust me not many people achieve it. the co workers are fantastic people to work with , but they all are chained as they are too afraid to speak. The micro management is of surreal level, they take notice how much you eat, how much your wealth is back home , how many times you go for smoke etc. There is also a wandering manager who have absolutely no clue what product is and what he is doing, he doesn't even know how to use computer provided by the company, he is always late staff stays out in cold but if table turns he would boast how he used to be punctual. You basically need at least an hour to close the sale even if it's just a chair. Nobody knows how the wage comes , it's like WAGE OF FORTUNE. even managers don't know how to calculate wage or product specs they consult sales reps and then diminish them. Go for it , if you like unnecessary adventure.
They only care about landing their product, your run does not stop for anything. The product is cheaply made, the warehouse staff load damaged products on the truck for the drivers to constantly disappoint the customers with. Expected to land furniture in dangerous situations like lifting 300lb dressers overhead, and over banisters. Upper management across transportation, store and guest care belittles you to customers. The wage is lacklustre, not adequate for the physical and mental abuse you must endure to work here. No communication between guest care, transportation and store. Went a month without speaking to supervisors once. Guest care lets sales associates purposely mislead to sell product, making drivers have to go above and beyond call of duty. Often put in hostile situations because of sales people. A customer held my partner and I against our will for an hour and we were sent back multiple times after that. Toxic work environment.
Store abuses their power
Lots of cleaning Heavy lifting Problem Solving Inventory Easy going sales staff and very knowledgeable on the products they sell. Warehouse manager and pretty easy going and able to work with your schedule.
lots of snacks
hard for advancement
I worked at the Langley store and the manager was terrible. My co-workers were super nice to work with. I had more support from them, then the manager. You have to be on the ball with orders because if you make a mistake the manager will withhold your commission. Going to labor relations will not help either, as the documents signed at the beginning of employment state, management can withhold commissions for any reason. So, from day one you are hooped.
Manager is greedy and only cares about the bottom line.
Not only are the same products found in nearby stores at much better prices, but most of the time the stock is delayed and the product doesn’t get to your customers on time. If you are a salesperson they bump the stock to a different pay period to avoid you getting paid on it. Managers have no idea about the product they are selling, and customer service doesn’t exist. For how long they have been in the business, by far the worst company to sell for
Come and go as you please. No leader
Réponse officielle de Ashley Furniture HomeStore15 avril 2019
Hello former TDG team member,Thank you for your review of our company.At TDG we are a proud licensee of the Ashley HomeStore brand, with 28 locations across Canada. Because of our licensee status we are able to offer our guests the best possible prices on Ashley HomeStore products. We are constantly looking for ways to improve our guest experience and minimize delays in the delivery of our product. A product may experience delays because of the logistics and variables involved in shipping, as the majority of our products are made in the United States and have to be shipped to our guests in Canada through one of our distribution centres. We would love to have the opportunity to speak with you further to discuss your experience and learn how we can improve. Please call 1-877-834-6993 at your earliest convenience. Thank you, and have a great day.
Very poor store management.nepotism,harassment very common practice.higher management don't have any control on store level, they rely on store management who people are dishonest & toxic.for any cost they want business but don't follow any work ethic. unsafe place for the female worker. managers offered promotion to female worker for makes them happy personally.
Not a friendly environment to work in! It started off nice, but changed. I felt like it gets hostile to sell furniture and customers walks in and gets bombarded by sales people and gets apprehensive. The manager is nice, but all about the sales
very high turnover rate all the way from upper management to sales associates. within the last year new VP, Director and couple of regionals if you wanna talk about culture. expect to be forced to work long hours and extra days. if you refuse they will present you with a admin job or warehouse work at a low pay so even if you fight for wrongful dismissal you can't get EI because it'll be refusal of work. any customer can walk in any day and get better than employee discount. as minimum wage went up they are reducing admin and warehouse staff hours and sales people are expected to do more admin and cleaning work!!!!! free lunches when you are forced to work open to close twice a month are gone. commission structure changed 3 times in the past couple of years and if you refuse to sign again you get presented with an offer for a different role so you don't get packaged out!!!! if you don't hit your target for 2 month you are out of the door it's called MAS when you read your contract so be aware. They expect you do go out and advertise ( NON PAID) on your days off!!!! If you leave the company within 6 month you don't get paid for all of your sales that are not delivered, and if it's delivered they switch it under someone else's name so you still don't get paid. Finally out of there :) with better pay and better environment with a better company
all gone with new upper management
please read the comments
I worked there for a few month , then decided to quit, the hardest part of the day is the morning meetings,stupid meeting everyday with silly jokes and acts from the management and you have to laugh at it otherwise you will considered not a team player, staff spy on each other, they preach that their company is very family oriented but it is far from it , everything looks clean and shiny from outside but it the other way around, most orders are on at least 4 to 6 weeks out to be delivered, i left the company and all the sales i had made went to the "House" and they did not give me my commission which was a few thousand dollars.I wouldn't recommend it at all.