Productive and fun workplace with positive mindset but also cautious of cult
Technical Specialist (Employé actuel) – Edmonton, AB – 16 septembre 2019
My typical day at Apple consists of 6 hours or more of queue work helping our mobile customers get up and running with their devices. This can include any technical question that they may have about their device or any Apple service that we provide. Depending on other support workers, your schedule may or may not be broken up to allow for change in your everyday. Usually I have to ask for some variety. The other role that you may or may not get for 2 hours a day (roughly) is being on point either at the front of the store (sales) or at the back of the store (Genius Bar), which allows you to triage the customers reason for coming into the store, get them matched with either a sales representative or a technical Specialist/Expert/Genius. What i have learned in my years of being there is that a retail position still has its ups and downs, even after 7 years. Great people to work with, but not so great getting advancement. They tend to keep people in their position if they don't journal. Those that journal tend to be moved into new positions. The hardest part of my job is actually getting promoted after providing several examples of good hard work and customer satisfaction. The most enjoyable part of the job is the people. I would recommend Apple as an employer to anyone but with caution not to make Apple Retail their career.