Apex Wireless
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Apex Wireless - Avis

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3,0
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The company sets you up to fail. They say that they will help you. But they don't. They don't give any warning or anything. They hire people then lay them off
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Réponse officielle de Apex Wireless
12 février 2020
You spelled Great wrong....to be clear we don't lay people off. Sales is a tough job and some people aren't cut out for it.
1,0
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base salary: minimum wage ($2000)
commission: point system.


-Management only focuses on B2B side. Lack of support on CSR side.

-Langley store located middle of no where. Zero foot traffic= Zero Sales opportunity.

-Mandatory cold calls.
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Réponse officielle de Apex Wireless
26 juin 2020
You spelled awful wrong. In the future when you try to anonymously slam a company, check your spelling.
2,0
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The training needs improvement. Most corporate cell phone stores train employees for a month giving you plenty of time for practice scripting, learning wireless code and product knowledge exclusive to your carrier. This dealer store trains over the course of four days, which means you will likely miss some crucial information that could be detrimental to your success in the role and the experience for your customers. The pay structure is confusing compared to most hourly/salary positions. They really need to innovate for the sake of the customers and store employees alike. Instead of investing into social media advertising or even old school flyers to get more customers in the door they have employees to make cold calls to random customers (meaning with the carrier but may or may not have experience with the dealership). They'll give you a brand new samsung to make these with but if you're used to inside sales or customer service and not outbound telemarketing this role may not be for you. There is so much room for improvement beyond these examples. I would advise anyone approaching this to proceed with caution. I think investing in the future (online) and improving their professional development for their management team (through external sources to promote diversity beyond the westlund group) could really turn things around for the employees experience, and maybe pay out people in a more traditional way. Until those improvements are made I will not recommend this company to any prospective employees.
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Réponse officielle de Apex Wireless
26 juin 2020
I think you make some great points and there's things here that we will take away and try and improve on.
5,0
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During my interview process, I was in the final stages of another job opening and the hiring team took that into account. That was the first good sign for me.

Onboarding was fantastic, working with a team of new reps so you're not alone during the learning process. If you can't cold call, unfortunately this is not the job for you. Pay rate for training wasn't very clear at the get go, they do pay you a reduced rate for the first two weeks, but once the first commission/salary came through this is an amazing opportunity for anyone trying to survive in Vancouver.


Some of this job is luck, and timing. However, if you are willing to spend the time needed both in and out of the office you will succeed. The system they have in place currently works, some things could be organizationally easier, and there are definitely still some kinks in processing. However, management is not stale, and willing to try on ways to make our jobs easier. Also, there is a requirement to have a car.


All in all, great culture, very interesting role that will establish you in the Vancouver business scene and allow you to see many things most typical jobs can't. If you have the gift of gab and are willing to put the work you will have success here.
Points positifs
Free lunches, Company giveaways, fun events, huge focus on self-growth
Points négatifs
Admin work, cold calling, dealing with TELUS
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1,0
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Management just want my way or high way. They have been out of sales for quite a time and they don't now what is happening in the market. Hope something will change
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Réponse officielle de Apex Wireless
12 février 2020
We're sorry you feel that way. We are always looking for new and better ways to do things and we always appreciate feedback from our staff to make sure we're all aligned.
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1,0
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They sell you on the culture from the get go. All expense paid onboarding to get you excited enough that you hopefully won't leave shortly after you see your paychecks. The pay structure equals out to barely minimum wage and they do not provide a car allowance or pay millage... even though you're expected to use your personal vehicle for work.

Overall I would avoid this place as no amount of events can make up for the incredibly low pay.
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Réponse officielle de Apex Wireless
12 février 2020
Our salary for new Business Account Managers is $40,000/ yr plus commision. We pay that from day 1, including training. Reps that complete their first year generally earn over $50,000. We do strongly believe in culture and believe we have some of the highest paid reps in the industry.
2,0
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Monday- Friday, Weekends off
Fun place to work. The culture is fantastic focusing on working hard and playing hard.

Great people, Great working culture

Slow foot traffic- Expect to make lots of outbound calls

HIgh employee turnover

Monthly contest

TELUS onepoint card


uncapped commissions however if you don't hit your target, apex will take away some of your commissions. Ex) 25% deduction if you don''t sell at least 10 TELUS Home service products per month
Points positifs
fun place to work, great people, fun working culture
Points négatifs
ridiculously low pay- almost minimum wage. $2000 base+ commission
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5,0
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-Technical support and troubleshooting for customers and clients
-in store retail

-Handle small Business to Business, Direct to consumer

-Represented Telus Corporation as a customer
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2,0
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Training is long, and not always relevant to what you actually have to do once everything is said and done.

Some managers actually care, but they are too busy themselves to actually coach or help you. A lot of the people there are great but that won't pay your bills. In fact working at this job will mostly likely put you in debt, because you make min wage, pay for your own gas, use your own car, pay for your own postage, etc. Oh the $3000 minimum for training actually means $1000 a month for 3 months, this catches a lot of people off gaurd.


The goals are incredible hard to hit, you have too push hard. Absolutely no free rides. And once you hit those and only get paid $5 for each phone you sell..
Points positifs
Some great people
Points négatifs
The pay
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3,0
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Apex is very cult like. You must sell many products before you get your bonus. They go throgh reps and managers like crazy. So from one day to the next you dont know who you report to
Points positifs
Free Phone
Points négatifs
long hours poor pay
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5,0
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I started on here only a few months ago, but I already know it's the start of a really great adventure. It's been a tremendously open environment, and they really give you the tools and training needed to succeed at the job. Management has been very supportive and patient with all my queries as a new employee.

It's been a confidence building career for me and I'm so very glad with how things have gone. I enjoy meeting fresh faces with both clients and co-workers. It drives me to challenge myself both personally and professionally


Company culture has been one of the most enjoyable experiences thus far. I'm fortunate to work both for and with such extraordinary people.
Points positifs
Great support and training
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5,0
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I've been with Apex for almost a year and I love it! The culture is fantastic focusing on working hard and playing hard. There's regular company activities such as basketball, floor hockey ,the Sun Run and many more. I was set up for success with a 3 week intensive training program and have received on going support to achieve my goals. If you're hard working, goal oriented and want to enjoy going to work everyday Apex Wireless is where you should work.
Points positifs
Culture, training, opportunity
Points négatifs
You only get what you put into it
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5,0
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This companies culture is unlike any other I've worked for. There's always someone around to offer help. The management is helpful and provides the support needed to be successful without venturing into micromanagement. The people show genuine interest in what others are doing in their "out of work" lives as well. Everyone is quite welcoming. The number one challenge is best challenge to have; we are always busy. There is no shortage of work and there is always someone out there that needs the services Apex Wireless provides. The most enjoyable part of the job is the people and the constant learning you have to do to keep up and it keeps you engaged. There's no time for boredom or mundanity.
Points positifs
Supportive Atmosphere, Birthday Cake and Learning Curve
Points négatifs
My Location is by a lot of restaurants so I eat out too many times a week
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5,0
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I am approaching my 11th year with Apex Wireless, so I have experienced a lot with this company. I have worked in nearly every aspect you can within this company: inside sales, outbound sales, administration, and now business support. My transition to head office was amazing considering the role I had been picked for was the best role suited to all of my strengths. The fact that the management knew my capabilities and put me somewhere I would thrive in, goes to show how much they actually care about their employees, to mention providing the best experience we can to a customer or business of Apex Wireless. I truly enjoy working here and have for my entire employment. The management team is amazing, the work trips and events are a blast, the companies we are associated with are great, and my day to day is always lively. There are great opportunities for learning more and new exciting products, and our partners offer great potential for monthly recurring revenue. I would have to say that the best part of working here is the people and the relationships you can build with co-workers and clientele alike.
Points positifs
fun events, free trips, prizes and incentives
Points négatifs
5 day work week, Natalie doesn’t let me eat snacks if I’m not in the meeting they are provided for
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4,0
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People here are really open and welcoming. Launch hour is a happy hour with everybody together.

Training is very poor and you have to learn by making mistakes (as our management says) and I do not like making mistakes on real accounts!
Points positifs
Good culture.
Points négatifs
instability; Having to cold call a lot
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4,0
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I would go to work happy, and ready for the day to bring whatever it was going to. In Customer service each day has endless learning opportunities.

I learned what I was capable and doing if I put my mind to it. It was a job that brought me to the level of experience i have now.


Only reason for not returning is that the position just does not work for my family at this point in our life.
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3,0
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Fully managed accounts, handling day to day wireless needs, along with prospecting new leads daily, met with clients and presented our product.
Points positifs
client interaction
Points négatifs
worked in a basement
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4,0
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As a Inside Sales Rep, I was on the front line for dealing with walk-in customers. I frequently dealt with clients billing concerns, phone issues and home services inquiries. Prospecting dials were made into the community on a regular basis to invite clients into our store. Training was provided for all aspects of the job from sales and customer service to product knowledge. Management is goal oriented and was there to assist at all avenues. Co-workers were friendly and ready to assist with any questions or concerns. The hardest part of the job would be generating foot traffic into our retail location. The most enjoyable part would be the gratification of seeing a client return for continued great service.
Points positifs
great development programs
Points négatifs
slow retail foot traffic
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4,0
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As a whole Apex wireless was a great company to work for. However, due to personality conflicts the office wasn't as positive as it could have been.

Typical day - I would come in, take care of my administrative duties, watch the floor traffic for clients. Train the new staff (high turn over... 6 new people in 11 months)


Take lunch-


Attempt to generate a reminder calling list - would be interrupted by new employees unsure of questions or how to process transactions.


My co-workers were great- staff turnover was frustrating and store manager was very negative.


Hardest part of the job was getting work done with being the senior floor sales staff. I was constantly being pulled from what I should be doing to prevent mistakes from rookies.


Most enjoyable part of the job was talking to people.
Points positifs
lots of gifts, prizes, trips
Points négatifs
work never ends, you're expected to be reachable 24/7 for clients
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3,9
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3,8
Équilibre vie professionnelle / personnelle
3,6
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3,3
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3,4
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3,9
Culture d'entreprise