The Operations Manager fires people without warning. You can receive a positive performance appraisal one day and the next day be fired. It's so bad when people quit, they don't even bother telling management that they're not coming back. They just don't show up. Good luck
You can't beat the environment! Variety of people all ages. Everyone is humble. If your not a team player with a great attitude you won't get hired. Manager is fair, sympathetic, and cool. Salary is low, however, some company perks, profit shares, Christmas parties and company outings. Can pick up hours. Training is top notch providing you techniques to calm callers.