Management team is great, but hard for them to open up to new ideas and process to make things easier/ keep up with the times. It can be very stressful if the system crashes or there is a problem outside causing high volume
You can't beat the environment! Variety of people all ages. Everyone is humble. If your not a team player with a great attitude you won't get hired. Manager is fair, sympathetic, and cool. Salary is low, however, some company perks, profit shares, Christmas parties and company outings. Can pick up hours. Training is top notch providing you techniques to calm callers.