OK place to work.
Some individuals are much easier to talk to than others.
If you have a morning shift, there will be NO work life balance because you will finish work and crash whenever you get home.
Certain managers are always watching your every move without any consistency. If you're off the phone for a minute or two, they call your name. However, if you work through your break or lunch, that's completely fine with them.
Paycheck does NOT seen worth the call volume most of the time.
If you end up in reception, you will feel like you are all by yourself (most likely you WILL be)
At any given time, you can look up at the screen and see 9 people in service and 2 in reception.
At least we can drink and have little snacks at our desks
Be careful where you sit because anytime you rise from your seat, a team lead will cast her eyes on you.
Seldom room for advancement, a lot of "we need you in this department so you have to stay here"
Some people do advance however, and they become team leads very quickly.
The environment is good, mostly ladies talking and sharing stories (very few guys here)
Internet access (be very careful), Drinks and snacks at your desk
NO work/life balance, Poor service/reception ratio (9:1), Not many lunch options at all, Feels like you're the only one working sometimes, Team leads hate some people moving from their desks, Always feel like eyes are on you (depending on where you sit)