Dispatcher/CSR in Montréal, QC
very repetitive work
stable but salaries don't increase much over the years and the job is highly repetitive. management was often done remotely and little support was offered after hours during evening shifts.
Customer Service Representative / AnswerPlus in Hamilton, ON
systems hard to understand, only five days of training
Job pay minimum wage, expects to know all system with a week of training, the training is so much confusion. The system is hard to understand how to use it, , job is hard nd no training is offer. For this job it needs a month of training for all those application systems.
CSR - Customer Service Representative in Work from Home - Edmonfon
Caring and comfortable
Working here has been one of the best experiences at a call center type job, I’ve ever had. They actually care about their employees. This isn’t a job where you’re just a number. Great training and constantly talking to other employees even working from home.
Customer Service Representative in Ontario
Stressful and short lived.
Going to start this by saying the client on the contract we were working was a piece of... you know. We had one of our management team walk off the job and not come back apparently due to client relations, which I believe-- the client is horrible. No sympathy from the client for employees getting yelled at by parents. I will never look at the school transportation system the same way again. At least the ticketing system was good? Never had any system issues.
Customer Service in Hamilton, ON
Work somewhere else
Scheduling is basically non existent. You're given your schedule for the following week on the Friday most of the time. The manager is dismissive and rude. Training is fine if you've ever spoken to a persona and have basic knowledge of how to use a computer. No advancement. If you're "lucky" to be asked to assist with a project or a different department you're not compensated more than what you're normal wage is. They also say you get profit sharing, but that hasn't happened since almost 2018.