American Express
American Express - Avis
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Great Company to work for
Account Development Manager, Large Enterprises (Employé actuel) – Montreal, Ottawa and Quebec – 7 février 2017
As an Account Manager, you support approximately 30 active clients and among these clients, you have to cross sell new solutions.
Working from home
meeting several stakeholders within my client base to understand where and how our solutions can support their goals.
most difficult aspect is ''acceptance of the Amex Card''
Working in collaboration with the Amex Merchant division to enroll new merchants in order to be paid by Amex from on behalf of my clients using E-payments.
Great collaboration from different level and experts
Working from home
meeting several stakeholders within my client base to understand where and how our solutions can support their goals.
most difficult aspect is ''acceptance of the Amex Card''
Working in collaboration with the Amex Merchant division to enroll new merchants in order to be paid by Amex from on behalf of my clients using E-payments.
Great collaboration from different level and experts
Great place to work
Senior Business Analyst (Employé actuel) – Toronto, ON – 30 janvier 2019
Great atmosphere and very good integrity. Good interactions with other business units to drive the overall business and add to the bottom line. Deliver positive growth for the business, and share best practices.
Cost-driven workplace where employees are mere numbers
Project Analyst, Service Transformation Team (Ancien employé) – Montréal, QC – 11 janvier 2019
Ever since the joint venture, Amex GBT became a very dry workplace that lacks any attraction. No development plan, no real opportunities for growth, salary increases are jokes, benefits being taken away one by one, objectives imposed by top management with no way to object, no funds for training, no team socialization. A lot of people promoted to leaders have no experience with leadership, and leaders hired from outside the company are even worse. Very political place where your performance is irrelevant to your success and growth within the company
Was only there 3 months
Customer Service and Sales Representative (Ancien employé) – Markham, ON – 5 janvier 2019
Training was 6 weeks in class and 7 weeks on the job training with floor walkers to assist with any difficult calls.
Pay was okay and employees were content.
Pay was okay and employees were content.
Great place to work with on a day to day basis, however, the pay was not the best and upper management failed to address employee concerns regarding p
Customer Service Representative (Ancien employé) – Markham, ON – 19 décembre 2018
The work culture and ethic was very good. A place where (in sure if this is still the case) management stressed on how to deal with clients professionally and provide the best in class service. My stint at AMEX Canada helped build my approach to how I work with both internal and external clients.
The pay was not the greatest and management resisted granting pay raises even though you were taking on newer responsibilities. I stated as a CSR which at that time was an entry level position, however, when I moved from there to UAT which fell within the technologies group, even though my managers acknowledged that this was an altogether different field of work with much higher responsibilities, the director and VP at the time did not align the pay bracket. Something that I feel was the ingrained culture of upper management.
The most enjoyable part of the job was the people you work with.(except managers from Director level and above)
The pay was not the greatest and management resisted granting pay raises even though you were taking on newer responsibilities. I stated as a CSR which at that time was an entry level position, however, when I moved from there to UAT which fell within the technologies group, even though my managers acknowledged that this was an altogether different field of work with much higher responsibilities, the director and VP at the time did not align the pay bracket. Something that I feel was the ingrained culture of upper management.
The most enjoyable part of the job was the people you work with.(except managers from Director level and above)
Best excellence culture
Customer Care Professional (Ancien employé) – Toronto, ON – 7 décembre 2018
At American Express you learn the culture of excellency. Every moment is unique.
You learn how to make the best of every situation that occurs.
Thanks you AMEX
You learn how to make the best of every situation that occurs.
Thanks you AMEX
Points positifs
Self sufficient system
Points négatifs
Managers and leaders cannot stabilize company employment cycles.
Good Environment
Collections Agent Mall Security Guard (Ancien employé) – Toronto, ON – 4 décembre 2018
Constant Calls, Some upset customer, great coworkers. Hardest part of the job is dealing with angry customers and meeting goals. Good breaks and coworkers are nice.
Good company
SQL Database Developer (Ancien employé) – Markham, ON – 11 novembre 2018
Working here is fun and enjoble.. people are great and accommodating. I had a great time even for a short time. Great cafeteria and managers. They alsohave their own gym.
Points positifs
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Points négatifs
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amazing astmosphere
Travel Counselor (Ancien employé) – Montréal, QC – 9 novembre 2018
people are great type of work is great just that management is not their strong suite, your a family and you will have a great time, i have learnt alot how to be more independent and gain knowledge of saber travel tools to issue tickets. what to do in crisis of weather storm and how to get people to destinations.
Points positifs
you will be part of the family
Points négatifs
you give them 100% they would want 150% next time then 200%
Great place to learn and grow
Director World Service (Ancien employé) – Markham, ON – 1 novembre 2018
Great place to learn and develop as American Express places great importance on making development opportunities available. Terrific opportunities to broaden knowledge and expertise.
Points positifs
Health Benefits
Points négatifs
Long hours for management
create you own schedule.
BILINGUAL INSIDE SALES REPRESENTATIVE (Employé actuel) – Ontario – 14 octobre 2018
The virtual position is great for employees who have a young family/kids. Great team members. Well known in the world. Great products to show case and to offer to meet client needs.
Points positifs
Virtual office
Points négatifs
Pressure
Good company.
Travel Consultant (Ancien employé) – Montréal, QC – 13 octobre 2018
Good company but only stayed for a short while on training.
Didnt have experience in travel agency but in hotels which is related.
Gone through training sessions which are good but decided to go back to hotel industry. If given another chance to try again and with the same support shown as before, woild be happy to join American Express Travel.
Didnt have experience in travel agency but in hotels which is related.
Gone through training sessions which are good but decided to go back to hotel industry. If given another chance to try again and with the same support shown as before, woild be happy to join American Express Travel.
View resume
Operation Team Leader (Ancien employé) – Montréal, QC – 19 septembre 2018
Maintain proactive communication with clients to ensure customer service quality through the preparation, coordination of daily workloads, allocation of work for team players, managing and resolving escalated issues from first level agents.
Enhancing team performance and efficiency through monitoring workflow, giving constructive and positive feedback and schedule necessary training programmes to team members
Enhancing team performance and efficiency through monitoring workflow, giving constructive and positive feedback and schedule necessary training programmes to team members
Excellent place to be and learn
Project Manager (Ancien employé) – North York, ON – 6 septembre 2018
Very process oriented and great place to learn how projects should be executed. Managers are cooperative. Good family and work balance. Would love to go back
Points positifs
Team spririt and flexibility in work, no micro management
Points négatifs
Distance from home.
no work life balance
Consultant - Travel & Leisure (Employé actuel) – Sheppard, ON – 5 septembre 2018
the people are okay, the work life balance is not there. management needs to find a better way to make employees stay high turn over rate. the benefits are whatever
Very professional environment
American Express Travel Counsellor (Employé actuel) – Saint John, NB – 4 septembre 2018
- Travel arrangements to places all over the world
- The most challenging part of the job was their main OS
- The most enjoyable part of the job was the client base
- The most challenging part of the job was their main OS
- The most enjoyable part of the job was the client base
Great pay.
Financial Consultant (Ancien employé) – Toronto, ON – 27 août 2018
Global Merchant and Network Services, which operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging its global integrated network. GMNS enters into partnership agreements with third-party card issuers and acquirers, licensing the American Express brand and extending the reach of the global network. GMNS also manages loyalty coalition businesses in certain countries around the world and its reloadable prepaid and gift card businesses.
Was great at the start.
Travel Consultant (Ancien employé) – Saint John, NB – 27 août 2018
Where to start, team leads were great, forced OT at one point, some nasty customers, and some not. New management treating the place like a dictatorship. Pay was good, benefits were meh. Always busy every day. Learned about flights hotels and car rentals. Hardest part was talking to those clients when there is nothing you can actually do to help, and they treat you like garbage. Most enjoyable was booking the vacations.
Points positifs
Many perks, I E free stays at high end properties.
Points négatifs
Bad upper management and brutal hours.
Great place to work
Senior Manager (Employé actuel) – Toronto, ON – 24 août 2018
Great company culture and collaborative environment. Appreciates innovative ideas, lots of opportunities.
Relatively flat hierarchy and open door policy with the executives.
Relatively flat hierarchy and open door policy with the executives.
No Room For Sustainable Growth
Performance Auditing Officer (Ancien employé) – Markham, ON – 21 août 2018
There were a lot of cross training opportunities however the skills and experiences that were acquired would never be put to use because there weren't any internal job opportunities available.