Alorica
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Avis sur Alorica (catégorie Salaire et avantages)

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Canada153 avis
39 avis correspondant à votre recherche
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4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Je rentre travailler et reçois environ 35 a 70 appel par jour. Les clients appellent pour modifier leur compte , les mettre a jour, annuler ou faire de réclamation. Nous avons des Team Leader qui sont toujours prêt a nous aider , des coaching a chaque semaine et des mise a jour sur nos évolution et nos progrès. Le plus dure est de vouloir aider un client et que ce dernier reste bloquer sur un point qui le fâche et passe sa frustration sur nous mais de l'autre cote de la médaille nous avons des client qui nous donne le sourire au lèvre et nous font comprendre pourquoi on veut travailler dans le service a la clientèle.
Points positifs
Avantage sociaux et salaire
Points négatifs
horaire et environnement parfois désavantageux
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3,0
Équilibre vie professionnelle/personnelle
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I liked working there it wasn't too stressful. I worked for many campaigns. The only thing is is that they never once gave a salary increase in all the six years I worked there
Points positifs
Free lunches on certain holidays
Points négatifs
No salary increase
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3,0
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Alorica is as usual company nothing special to make comments. Their salary structure isn't good enough for the employee. Supervisor is much friendly. New comers should give more time to settle at workplace.
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1,0
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Good training but very poor management. Ridiculously low base pay. Excessive pressure on employees. Biased special treatment given to some employees closer to the supervisors/managers. The turnover rate is high because agents are always leaving after experiencing the shortcomings of this organization
Points positifs
Free coffee, good trainer
Points négatifs
Poor management, poor pay
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3,0
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Culture d'entreprise
For anyone seeking to work in financial services, Alorica would be a good start to gain the experience needed. Co workers are nice and friendly and always ready to help. work is fast paced, breaks and lunch are not paid. You basically work 9hours to get 8 hours recorded. Pressure on you to work overtime. Management don’t care about you, just show up and get the work done. Turnover is very high.
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1,0
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I cannot recommend Alorica to other people. Yes, they have good working environment but the salary and benefits it doesnt deserved by the employees. Very low salary yet you are very exhausted in work.
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3,0
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However due to the Corona virus ..i wished Alorica would have us working at home ...i just hope they will consider the agents to work from home ..it would also save Alorica lots money and the agents as well..would save time and money on transportation...food ...etc
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1,0
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Overall a mediocre place to work. The only good thing about it was that it was near where I lived at the time. Bedbugs and weirdo coworkers all around, and a terrible schedule with no flexiblility.
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5,0
Équilibre vie professionnelle/personnelle
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Belle experience superbe équipe de travail mais beaucoup de stress. Pas de problème de salaire possibilité d’heures supplémentaires superviseur sympathique
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3,0
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Learned absolutely NOTHING during the training. The trainer only talks about his life, specially his cats and his childhood, then you'll be ask to sit and listen with a senior agent on the production floor for 2 whole weeks ( and when i say sit and listen, that's literally all you have to do, sometimes you'll be lucky enough to sit with someone who actually teaches you something about the account.) I've never been so bored my entire life! I almost quit during the training phase, but still did my best to stay until I was endorsed to the production floor, Im being paid doing nothing anyway.

When I was finally endorsed on the production floor, the account is easy compared to the other accounts that I had on my previous call center jobs. They gave me the schedule that I requested. We are in collections and its not that hard to get rollbacks. You'll also get bonuses for doing a great job (which you'll receive after 2 months!!). The team leads and the Supervisors are nice and helpful but tends to favor agents whos been with the company for a while. Most of the coworkers are very nice and helpful as well. Its a multicultural place and I pretty much enjoyed working with them. However due to the tough competition with the rollbacks, some agents tend to cheat, and the supervisors doesn't do anything about it.


After few months we found out that we are losing our jobs through the grapevine. This went on for like 2 months, and the management wont confirm anything. Then one day a guy from the management who came from a different site, announced that the rumors are true. Just like that!
 - plus...
Points positifs
Friendly coworkers, and supervisors, they will work with your schedule needs, multcultural environment. bonuses, and benefits
Points négatifs
minimum pay, incompetent trainer, bonuses takes a while before you receive it, awful higher management who doesnt care about their employees.
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5,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
I actually still work for them - it’s been a few years now. They are a caring company who treat their employees wonderful - I have never had any issues with alorica. They have a great Team.
Points positifs
Work from home- decent salary - relaxed - non stressful
Points négatifs
It takes a long time to get advancement - I’m still waiting after 5 years
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1,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
It's a useless company to work for, bedbug infected
Points positifs
Salary poor, bedbugs
Points négatifs
Schedule flexibility
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1,0
Équilibre vie professionnelle/personnelle
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Thks is a lying company , they fired me and said i left voluntarily, now Im just a student so I cant even sue these guys but I hope everyone reads this, I applied for my insurance benifits "after getting fired from this place" and now they are telling my insurance people i left myself, I hope you have the worst day whoever is doing that, this happens often. But we cant do anything about it, just putting this to make sure if you get fired from here make sure you get your letter of termination, this place is non sense.
Points positifs
None
Points négatifs
Everything
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2,0
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There is a communication gap between managers and employees. There is no job security.
There are no benefits
Job location is good for someone traveling by subway.
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4,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Alorica, has been a great company to me because it is a very friendly environment and it offers many benefits such as dental and a medical plans. Alorica also has a commitee team that organizes many lunches which is a great way to interact with fellow employees.
Points positifs
good hours
Points négatifs
long communte
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3,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
telesales workplace with extremely low pay and no benefits attached.. you meet lots of people from different culture. supervisors on my campaign were nice. it all depends on what campaign you are hired for.
Points positifs
great supervisor, free lunch on special days
Points négatifs
pay is extremely ow, no benefits whatsoever
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2,0
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Its a call center- set your expectations accordingly. They want you to show up and do your job. You will not be treated like anything special. Company Benefits is not really good..so again set proper expectations guys.
Points positifs
Can always do over time.
Points négatifs
Minimum Pay.
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3,0
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The salary needs to be improve and specialy better equipment and area of work. More management good work aknowledgement . More organization with the recruiting department.
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4,0
Équilibre vie professionnelle/personnelle
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Our site is a great place - good people and environment. Supervisors and Team Leads are approachable and helpful. Unfortunately we all just learned we're being laid off effective January 11th and I'm heartbroken. It's not Alorica - it's the client. Alorica is working with all of us to either transfer to another site or set us up to work from home. The pay is only minimum wage but the incentives and bonuses help.
Points positifs
Bus route, friendly coworkers, pot luck meals once a month
Points négatifs
Optical benefits could be a lot better
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3,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Its a call center- set your expectations accordingly. They want you to show up and do your job. You will not be treated like anything special. If you need to work, they are always hiring and health benefits are good and I got mine after 30 days.
Points positifs
health benefits after 30 days
Points négatifs
micro management
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3,0
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Culture d'entreprise
Really can't say enough the of the wonderful people I worked with and learned from for the past 20 years.
Onsite work culture is amazing

Long Hours during peak call periods
Points positifs
benefits
Points négatifs
moved jobs overseas
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