Alorica
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Avis sur Alorica (catégorie Direction)

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Canada151 avis
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4,0
Équilibre vie professionnelle/personnelle
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Direction
Culture d'entreprise
Je rentre travailler et reçois environ 35 a 70 appel par jour. Les clients appellent pour modifier leur compte , les mettre a jour, annuler ou faire de réclamation. Nous avons des Team Leader qui sont toujours prêt a nous aider , des coaching a chaque semaine et des mise a jour sur nos évolution et nos progrès. Le plus dure est de vouloir aider un client et que ce dernier reste bloquer sur un point qui le fâche et passe sa frustration sur nous mais de l'autre cote de la médaille nous avons des client qui nous donne le sourire au lèvre et nous font comprendre pourquoi on veut travailler dans le service a la clientèle.
Points positifs
Avantage sociaux et salaire
Points négatifs
horaire et environnement parfois désavantageux
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5,0
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A good entry level job. Not so stressful. You get used to the work easily. Management flexible. Team leaders helpful. Fixed job schedule. Overall recommended.
Points positifs
Friendly work culture
Points négatifs
None
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1,0
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I started this job during a pandemic. I became sick with covid. They tried to manipulate me into quitting because they could not fire me when I had doctors notes.

The people I trained with were unbelievably underqualified for the job and somehow were kept on after training. I do not reccomend this job to anyone who wants job securoty


I
Points positifs
None
Points négatifs
Everything
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1,0
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Good training but very poor management. Ridiculously low base pay. Excessive pressure on employees. Biased special treatment given to some employees closer to the supervisors/managers. The turnover rate is high because agents are always leaving after experiencing the shortcomings of this organization
Points positifs
Free coffee, good trainer
Points négatifs
Poor management, poor pay
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5,0
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Very good experience, the management was very nice, the cafeteria very hygienic i really enjoyed my time there working for IHG project, i would return if i moved back to DR
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3,0
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For anyone seeking to work in financial services, Alorica would be a good start to gain the experience needed. Co workers are nice and friendly and always ready to help. work is fast paced, breaks and lunch are not paid. You basically work 9hours to get 8 hours recorded. Pressure on you to work overtime. Management don’t care about you, just show up and get the work done. Turnover is very high.
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3,0
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However due to the Corona virus ..i wished Alorica would have us working at home ...i just hope they will consider the agents to work from home ..it would also save Alorica lots money and the agents as well..would save time and money on transportation...food ...etc
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5,0
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Work starts at 8n am until midnight .. Great place to start cx learning service skills.. Assistive management..Special cafeteria with reasonable priced items.
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1,0
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Way too much drama and zero professionalism. People are very sneaky and management will gang up against you if they don’t like you. They talk amongst themselves and even with employees about other employees.
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5,0
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very good company to work for i enjoyed my time with them management was a good experience , they were always there when you need help or had a question about what was to come next
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5,0
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Alorica was a fun and engaging place to work and they took supremely good care of their staff. Alorica was always aware of staff's needs and the management took time to consider individuals needs and concerns.
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1,0
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If someone informs you that they quit, don't shout at them to get back to work and scream across the work floor as they calmly leave that they are the most unprofessional person you've ever seen. Save that talk for the mirror the next morning when you have to face yourself with the truth.
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4,0
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Stepping stone for those who would like to try BPO company. Learned a lot in term of Workforce management. people skill and helping each colleague to grow
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3,0
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Too early calls to customers, aggressive customers who abuses you and call you all sorts of names and hang up on you. Supervisors and mgmt at ur neck to collect at least 8 payments a day from customers that hangs up as soon as they hear the company name. When u can't meet up, you get reprimanded. I was almost looking it, just had to quit
Just had to quit
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1,0
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They hire anyone they can. The training lasts a month and even when you could clearly see that someone wasn't going to do a good job, they kept them and these people made big mistakes when they were on the phone.
We were a class of 30 and I think only 4-5 people stayed. Customers are super stressful and don't want to listen to you.
The management doesn't even come to introduce themselves. The training is nothing like on site, you'll be constantly asking for help from the floor support. Other employees are chill. You are required to only stay 7 minutes on the phone with a customer and you're constantly pressured if you don't. People from the philippines we're also working for customers in Canada but they didn't have the same rules as us. Very unorganized.
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5,0
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I work from home but I love the management team and my co workers. We're all one big work family. I love my hours as it allows me to be there for my child and do activities with her in the evening time.
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5,0
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Enjoy the time there. It was a long ride, I learned and now I can see things differently. Try it, you won't regret it.
Management always is trying to help you, just speak up and ask for help they will do it
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4,0
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Great supportive environment, fantastic collegial but competitive work. Despite the company’s manipulation and refusal to actually protect its employees jobs this really was a great place to work.
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1,0
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Alorica does not foster growth and regularly plays favorites. Normal processes are not carried out fairly across the board. This company does not support it management and is not an ethical company to work for.
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1,0
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Horrible management, horrible employees, drugs everywhere and severe favouriting. No help for parking either which is about $100/month and they could care less about their employees
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1,0
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a lot Micro management, you can't ask your supervisor for help because always they answer you rude. Even in training they dont help you to do your job, If you don't have previous experience in banking or call center, that place it is the most difficult one to start.
They request you to work over time, but they dont treat you well.
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