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2,9 étoile(s) sur 5.
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Alorica - Avis

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Titre du poste
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Lieu
Canada234 avis

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2,9Équilibre vie privée/professionnelle

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234 avis correspondant à votre recherche.Voir les 19 183 avis

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Mauvaise expérienceEnvironnement non productifPas d'avancement
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It's a call centre

It's a call centre. The pay isn't great but the people are overall decent. Customers can be unpleasant but sometimes for good reasons depending on who the client is.
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Fun workplace

Nothing bad so far but repetitive outbound calls, other than that it is alright. Fair hourly salary, bonus and fair vacation days and off… if you are okay with repetitive work this is okay for you
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Decent Place to Work

During certain times of the year it is hectic and busy, most of the time fairly steady calls come in. Management is supportive and patient for the most part, can take about a month to get the swing of things. Can be stressful. Minimum wage but a good place to fill the gap

Points positifs

Vacation days after a year, supportive management

Points négatifs

repetitive, pay sucks
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Hectic Work during Holiday

Very busy during the holiday season. Good thing to work from home. BAD THINGS we have to buy our own equipments, focus is on surveys after the call, which affects bonuses.
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Informations sur Alorica

Sur la base de 93 réponses au sondage
Points forts
  • Capacité à atteindre des objectifs personnels
  • Sentiment d'utilité
  • Sentiment d'appréciation personnelle
Points à améliorer
  • Rémunération juste par rapport au travail effectué
  • Sentiment d'appartenance
  • Sentiment de bonheur au travail

stressful job

a very stressful job. people take their anger out on you and swear at you. the managers dont care and will disrespect you. If u dont have any self respect then go for it
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Overall not bad

Very bad leadership , the salary is low , most of the colleagues don’t care managers are useless and delegate most of the work to the teams leaders.
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it was very poor

What is the best part of working at the company?poor management - they have no problem letting you be abused by customers "thats all youre there for"What is the most stressful part about working at the company?management attitutde, abusive customoersWhat is the work environment and culture like at the company?no advancement, no back up or support - just sit down and take customers swearing at you its all youre there to doWhat is a typical day like for you at the company?take the abuse and shut up. .....
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Not worth the stress I, unfortunately, experienced would never recommend

What is the best part of working at the company?Toxic environment not a fair employee advancement What is the most stressful part about working at the company?Too many scripts and major quota responding turn around results What is the work environment and culture like at the company?Toxic environment no advancement
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Good place to work

Lots of amazing and supportive staff to help you with whatever you need, also respectful to their employees and not putting a lot of pressure on them.
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Fun place

Good place to start to have experience at call centre Administration collaborate alotLife balance Worked from home and liked the hybride mode Salary is low
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Decent job

It was an okay job if youre in need of money. Did not like having to cold call customers, continually called the same homes multiple times a day, ended up with agents being screamed at by home owners! It was an okay job to be able to assist with paying rent, but got to the point where I just didn't want to come into work because of the very obvious favouritism the team leaders had towards certain agents.
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Not good

Not the ideal place to work at all pay is very low and the amount of work is tremendous, not a good call center i would stay away only go if you are desperare
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My overall experience was satisfactory but not as rewarding as other jobs in the helping profession.

What is the best part of working at the company?Learning to deal effectively with customers.What is the most stressful part about working at the company?Lack of supervisory assistanceWhat is the work environment and culture like at the company?Friendly coworkers. Good learning environment. Large working space.What is a typical day like for you at the company?Busy, stressful, demanding. Not as fulfilling as other client focused jobs
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Good place to start your career

I made some really good friends while I worked there. I didn't have any issues with any team member or managers. I would work there again and would recommend it to friends.
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Its okay

Our acccount has great management team. Theyre all nice and easy to deal with but salary is low, and they dont put too much value to top performers or tenured agents.
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csr

I love working here but when a client is being negative and yelling at your employees for no reason you should have your employees back instead of putting them down. Short staffed and always have technical difficulties. Im extremely disappointed.
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Great workplace

Staff are really great and they'll work with you whatever questions you have they will always be there to answer you there's always ongoing support and great morale
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Alorica is a great company to work with,, there are some level of staff respect, supporting and care,, that's a big plus that many others don't have

What is the best part of working at the company?Alorica welcome you and it feels like a family, they provide some staffing transportation, but some camping manager isn't that flexible What is the most stressful part about working at the company?The most stressful part is working with teamleads and some floor managers ( if they don't like you , they will give you trouble, they will even planned with Q, As to set you to loose your job and if you aren't in their orientation orientationWhat is the work environment and culture like at the company?It is ok, nice but depending on the campaign you are assigned to What is a typical day like for you at the company?High value work, with noisy teamleads, shooting across the floor while you might be on a call , that sometimes is annoying
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Over worked and unpaid

My bonus was based on quality scores. Every week it was something new to knock down my score just enough not to get my bonus. My schedule was awful and the manager wouldnt consider other shift options for me.
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Stressful

The management will always rush you to finish calls fast, According to the Company’s average handling time. It is only a surviving job, it was too stressful
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Note globale

D'après 19 183 avis

Notes par catégorie

2,9 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
2,7 étoile(s) sur 5 pour Salaire/avantages sociaux
2,7 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
2,7 étoile(s) sur 5 pour Direction
2,8 étoile(s) sur 5 pour Culture d'entreprise

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