Terrible Place to work/ High level of Unprofessionalism from the Morning Shift Supervisors
Collections Officer (Ancien employé) – Toronto, ON – 3 février 2019
The Eglinton, Toronto Branch is nothing to write home about. The level of discrimination and segregation is extremely high. Working with Scotia Bank Collections under AllianceOne made me experience first hand discrimination.
First of all, the supervisors are never helpful and only speak to individuals they like, so, when you are recruited as a new agent you are left at their mercy and will only pray you are liked so you can be properly guided on the job- This is specific to the MORNING SHIFT SUPERVISORS.
Secondly, there is no level of control over the supervisors, most times they make a lot of noise, speak rudely to agents and even customers and are highly unprofessional even during work hours WITH NO ONE TO CONTROL THEM. I really hope the head office will send a mystery shopper to watch this and confirm.
Advise to Management
Please pay close attention to those you appoint as Supervisors. Let them know that discrimination at work place will never bring out the best in an employee, instead it reduces their self worth and never brings good results.
There should be focus on professionalism between supervisors and agents and new agents should be properly guided.
There is a particular Supervisor in the morning shift who nobody ever wants to work with because of her HAUGHTINESS and HARSHNESS to agents and people around her. So she has very few people working with her. Please look properly into this, ask questions anonymously from agents around and work on this.
This is not very good for your image and branding.
Level of exposure to learning on mortgages, credits etc. You will know a lot if you are interested in working in this line.
High Level of discrimination and Unprofessional-ism from the Supervisors i